Job summary 1. Reception duties in the paediatric outpatient department.2. Ensure patients details are entered onto the computerised record system (CRS) as per Trust protocols.3. Answer telephone in the correct manner and take messages as appropriate or refer to nurse in charge.4. Produce labels for patient records as required.5. Responsible for clinic scheduling & re-scheduling when required.6. Work closely with medical, nursing and therapy staff requiring patient details and any other information.7. Assist in the production of formal reports regarding paediatric outpatient activity.8. Responsible for the compilation of monthly clinic rotas to ensure adequate clinic space. 9. Maintain absolute confidentiality in respect of all patient records.9. Communicate with children & parents in order to promote their comfort and wellbeing. 11. Ensure parents of children are aware of amenities and facilities available for their use and are enabled to access them.10. Promote a positive image of children' services by a professional and helpful approach to all team members and visitors to paediatric outpatients.11. Listen to impromptu complaints made by patients, relatives or other staff and refer to the appropriate person. Main duties of the job 1. Adhere to the Trust policy for the safe keeping of patients' personal possessions.2. Report accidents/incidents to nurse in charge and complete appropriate Trust forms.3. Assist in the general cleanliness and tidiness of the paediatric outpatient area.4. Participate in an annual performance review.5. Understand the importance of fire precautions and is aware of hospital policy regarding emergency procedures for example fire, cardiac arrest and major incident.6. Be aware of responsibility in respect of the protection of children.7. Report to the nurse in charge and document any concerns or information relevant to the protection of the child.8. Attend all mandatory training and other training programmes as required.9. Assist in other areas as requested by the nurse in charge.10. Undertake any other duties as requested by the nurse in charge.11. Must be familiar with current applicable guidelines and policies relating to work area as specified by ward sister/charge nurse. About us Why colleagues think we are "a great place to work" What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. What do we stand for? Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes. We welcome applications from black, Asian and minority ethnic candidates, LGBTQ candidates, candidates with disabilities and care-experienced candidates. We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daleynhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application. We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Date posted 17 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number 434-SCS6913720 Job locations Stoke Manderville Hospital Mandeville Rd Aylesbury HP21 8AL Job description Job responsibilities Please see the Job Description and Personal Specification PDF documents attached for further information on the role requirements. Job description Job responsibilities Please see the Job Description and Personal Specification PDF documents attached for further information on the role requirements. Person Specification Education Essential Secondary level education. GCSE English Grade C or above Desirable Knowledge of medical terminology Computer literacy in: Word, Excel, Databases Experience Desirable Experience working within a healthcare setting Experience working within an administrative clerical setting Experience working in a busy customer focused care environment Skills, Abilities & Knowledge Essential Able to communicate clearly and concisely with multi-disciplinary team, the patients and carers Demonstrates a courteous manner with all individuals who he/she comes into contact with Has the ability to write clearly and legibly in English Able to take and pass on messages accurately Has a calm telephone manner Understands the concept of confidentiality Able to use a Windows based computer system Is a motivated individual Demonstrates good organisational skills Special Circumstances Essential Ability to travel between sites. Desirable Ability to work in the various Paediatric settings Person Specification Education Essential Secondary level education. GCSE English Grade C or above Desirable Knowledge of medical terminology Computer literacy in: Word, Excel, Databases Experience Desirable Experience working within a healthcare setting Experience working within an administrative clerical setting Experience working in a busy customer focused care environment Skills, Abilities & Knowledge Essential Able to communicate clearly and concisely with multi-disciplinary team, the patients and carers Demonstrates a courteous manner with all individuals who he/she comes into contact with Has the ability to write clearly and legibly in English Able to take and pass on messages accurately Has a calm telephone manner Understands the concept of confidentiality Able to use a Windows based computer system Is a motivated individual Demonstrates good organisational skills Special Circumstances Essential Ability to travel between sites. Desirable Ability to work in the various Paediatric settings Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Buckinghamshire Healthcare NHS Trust Address Stoke Manderville Hospital Mandeville Rd Aylesbury HP21 8AL Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)