Role Description:
PCAS Kent is a friendly, Caring company that supports people with learning disabilities, mental health issues, Autism, and Physical Disabilities.
The Service Manager will oversee and effectively manage a team of staff who provide support for living to ensure that quality services are delivered in a person-centered way that promotes dignity and respect, choice, inclusion, ability and equality for people with autism, learning disabilities and mental health conditions.
This role is critical in ensuring that services are safe, caring, responsive, effective and well led. The role involves developing and maintaining a culture of outcome focused support, planning staff rota’s to ensure that all assessed needs are met and support provided in the right way by the right staff.
You will be professional and represent the company at all levels, reflecting company values with internal and external stakeholders.
Main Responsibilities:
1. To be accountable to the allocated reporting person
2. To provide leadership alongside the Operations Manager to the team, acting as a role model by example and working positively in a cohesive team effort.
3. Inspiring the staff team to follow a specific framework and structured approach as highlighted within the guidelines of local authority contracts.
4. Supporting the Operations Manager in delivering set objectives in a creative thinking way, using trust and open communication when interacting with Service Users and staff teams.
5. To ensure company policies and procedures are understood and adhered to.
6. Working to agreed KPI’s, work with the Operations Manager to promote a high standard of support/care.
7. To provide on-call cover as arranged by the Operations Manager, working within on-call guidance.
8. To plan staff rota’s and ensure coverage for delivery of support hours.
9. To ensure that staff annual leave is managed in accordance with company policy.
10. To support the successful operations of quality control and administrative systems.
11. To liaise effectively with all Service Users and associated networks to ensure the provision of integrated services
12. Receiving supervision/appraisals and participating in identifying your own personal training needs and actively working towards meeting those needs. Attending training days as necessary, relevant to aspects of work within the areas, increasing your knowledge/ability towards supporting the Service Users needs
13. To ensure that services are operated in accordance with CQC regulations and any other relevant legislation.
14. To carry out effective supervision and appraisal of staff including new inductions, and probationary reviews.
15. To identify staff training and development needs in line with the organisation’s training policy.
16. To facilitate monthly staff meetings.
17. Supporting the Operations Manager in ensuring staff teams are following Service Users support plans which are individually structured through chosen pathways
18. To be actively involved in the recruitment of Support Workers.
19. To ensure that direct reports and support teams are performance managed against company policy and procedure.
20. To ensure that staff absence is managed according to company policy.
Qualifications:
Level 5 Diploma in Leadership and Management desired or willing to work towards.
Minimum 2 years experience in a management role within social care is required.
Driver – essential as you will be required to do some travel between sites.