We are looking for an engineer with an electrical background, as this experience is transferable to the Product Support Engineer for a company in Crewkerne that has a great company culture and puts its staff first.
Whether you are an engineer that wants to come off the tools or you have just started a career, perhaps you are a graduate in electrical engineering, we would like to hear from you.
This is a permanent position working a 35 hour week. Whilst training is completed you will need to be in the office 5 days however, once trained you can work 3 days in the office and 2 days at home. The salary is upto £40,000 as this will depend on the level of experience you have.
Your role will be to liaise directly with the customer to advise them on the correct parts to suit their business. They are looking for someone who is passionate about delivering a first class service to the customer, every time. You'll also help the Sales and Business Development Team with technical queries and update and create technical specifications and 3D CAD drawings. Other responsibilities of the role are:
Maintain the software database of product specifications
Guide customers through step by step solutions
Document and track customer issues and resolutions using our ticket base system
Collaborate with engineering and production teams to resolve complex issues
PCB evaluations of customer circuit a...