We are seeking a skilled Service Coordinator to join our team at Rushlift Ltd in Brackmills, Northampton.
The successful candidate will be responsible for coordinating the activities of our Field Service Engineers to ensure that customers receive exceptional service and that all agreed Service Level Agreements are met.
About the Role
* Coordinating and prioritizing workloads to meet business objectives
* Maintaining effective communication with customers, engineers, and other stakeholders
* Managing service schedules, parts orders, and quotations
* Working closely with the parts and quotes teams to ensure timely delivery
* Resolving customer issues and escalating where necessary
Requirements
* Excellent communication and organizational skills
* Ability to multitask and prioritize tasks efficiently
* Good knowledge of IT systems and software
* Experience of working in a fast-paced environment
* Problem-solving skills and ability to adapt to changing situations
What We Offer
* A competitive salary package (£35,000 - £40,000 per annum)
* A commission scheme based on performance
* A contributory pension scheme
* Enhanced parental policies
* 23 days holiday (excluding bank holidays), rising by one day with each third completed year
* Life assurance of 2x salary
* On-site parking
* An employee welfare scheme offering vouchers and discounts
Rushlift is an equal opportunities employer committed to providing equality of opportunity for all employees. We strive to create a workplace free from discrimination and harassment, promoting dignity and respect for all.