Implementation Specialist - HubSpot - 6 Month FTC
Matched Reading, England, United Kingdom
Implementation Specialist - Hubspot – CRM Migration
6 Months FTC
Location: Reading – Ideally 1-2 days a week in the office or fully remote
Are you an experienced Project Manager or Implementation Consultant? Have you managed CRM transformation projects ideally with HubSpot or similar CRM systems? Are you available to work a 6 month FTC immediately?
The company is a leading FinTech Software Company, experiencing huge growth and with a reputation for being a market leader. Following significant investment, they are looking for an Implementation Specialist to lead an exciting CRM transformation project as they implement HubSpot across the business. This is a critical, hands-on role responsible for ensuring a smooth rollout and adoption of HubSpot CRM, aligning it with business processes and goals.
Currently, the business is using its own purpose-built in-house CRM & CSM software, migrating to HubSpot. You will need proven experience managing CRM migration projects with a solid understanding of marketing, sales, and customer service workflows in an SMB environment. Prior experience with HubSpot is highly preferred; however, experience with other CRM systems will be considered.
Key Responsibilities:
* Own the end-to-end implementation of HubSpot CRM and CMS across marketing, sales, web & admin systems, and customer service functions.
* Define project scope, timelines, resources, and deliverables in alignment with business goals.
* Coordinate external and internal stakeholders to map current workflows and recommend improvements to processes.
* Coordinate with external implementation partners, vendors, and internal stakeholders as needed.
* Ensure data migration, integration with other systems (e.g., website, ERP, marketing tools), and user access are managed effectively.
* Develop and execute a change management and training plan to drive adoption.
* Monitor and report on project progress, risks, and outcomes to leadership.
* Ensure post-implementation support and documentation are in place.
Qualifications & Experience:
* PMP or PRINCE2 certification.
* Minimum 3 years of experience managing technical projects.
* Proven track record of delivering projects on time, on scope, and on budget.
* Proven experience managing CRM implementation projects with systems such as HubSpot.
* Proficient in tools like MS Project, with the ability to write proper project plans.
Key Skills, Aptitude, and Competencies Required:
* Strong planning and scheduling skills.
* Risk management and tracking abilities.
* Strong understanding of marketing, sales, and customer service workflows in an SMB environment.
* Familiarity with data migration, system integration, and change management.
* Confident communicator who can engage stakeholders at all levels and provide clear guidance.
* Ability to work independently and hit the ground running.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology and Project Management
Industries: Software Development, Technology, Information and Media, and Information Services
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