Full Time Supervisor, Tommy Hilfiger - Street (Clarks Village) Outlet
Be part of an iconic story.
TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury.
About THE ROLE
Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.
The Supervisor plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through their passion and belief in our brands.
Responsibilities include:
* Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
* Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
* Participate in weekly management meetings and other staff meetings.
* Clearly communicate to staff all marketing and sales promotions.
* Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
* Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
* Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
* Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
* Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
* Focus staff on the importance of quality relationships with internal & external customers.
* Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
* Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
* Work with the management team to build a talent pool for key positions, including possible successors.
About YOU
* You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
* You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
* You'll be an effective communicator with the ability to build relationships with ease.
* You'll be a team player who recognises and celebrates the contributions and achievements of others.
* You'll be confident in giving feedback that promotes positive behavioral change.
* You will work well with change, being able to quickly adapt and work with pace.
* You will be energetic and authentic showing a clear presence on the shop floor.
* You'll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.
About WHAT WE OFFER
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
About PVH:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications.
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