Contract Type: Permanent / 37.Location: DPD London Docklands - Twelvetrees Crescent, London E3 3JG
● Days of Work: Monday - Friday
● Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
With overall responsibility for operational training, the Operations Trainer will work with
skill needed to do their job, to the required legal or compliance standard and to meet
performance targets.
Safety, Security, Transport and People & Talent, they will be a role model for best practice
and provide support and expertise on all appropriate policies and procedures. planning and highly organised, the Operations Trainer will anticipate and adapt to
business priorities to ensure their training plan is both effective and efficient.
Build a solid network of in/external relationships in order to ensure your knowledge and understanding of appropriate policies and procedures is continuously updated
● Act as the main point of contact for all operations training queries and information
● Ensure your Regional Manager and site manager have the timely and accurate data need to make informed decisions
● Agree a training schedule that ensures completion meets all legal timelines and standards, e.g., Demonstrate an agile and efficient approach to training design and planning in order adapt to changing learner/business needs and minimise any impact on operational performance
● Use a variety of tools and performance data to proactively identify training needs and implement appropriate learning solution(s)
● Design training materials ensuring they are compliant with any legal or compliance standards and are maintained, as required
● Create a consistent and positive experience for all new starters, ensuring all onboarding and induction procedures are and training are completed in full
● Deliver/over-see the delivery of all required planned or ad hoc training, e.g., compliance, systems, refresher, processes or Business/Career Start (one-to-one, group, on the job, classroom or digital)
● Supervise and develop the OJTs to ensure their continuous development
● Provide ad hoc training, guidance or support to specific individuals, e.g., Maintain accurate records of all training completion, providing report and data as required
● Evaluate the impact and effectiveness of training on individual and operational performance, using observation, surveys, feedback and KPI data
● Provide additional training support within the Network, as needed
To be considered for this role you will have excellent training delivery skills, and be able to confidently adapt your approach to meet the needs of your audience you will also have:-
● Excellent organisational and planning skills
● Minimum Level 3 Learning and Development Practitioner
Holiday trading
● Free life assurance of 4 x salary on joining the pension scheme
● Free onsite car parking for all employees
● Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
● For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!