Main Responsibilities Administrative Support: Provide day to day administrative assistance to the PCN team including clinical staff managers and other stakeholders. Organise and schedule meetings including preparing agendas taking minutes and following up on action points. Maintain accurate records databases and documentation to ensure compliance with policies and guidelines. Organise and schedule multidisciplinary team MDT meetings across local care organisations including identifying patients for review and preparing relevant documentation. Provide administrative support during MDT meetings including minute-taking documenting action points and ensuring follow up tasks are completed. Data Management and Reporting: Utilise GP Practice clinical systems SystmOne and EMIS to run reports and identify patient cohorts for specific health initiatives such as health checks cancer screenings and vaccinations. Maintain accurate and up to date records of patient engagement and services delivered Support quality improvement audits by gathering data identifying areas for improvement and sharing best practices across the PCN Run and analyse reports from GP Practice systems to identify trends, gaps, and opportunities to improve services. Administrative Support for Patient Engagement: Contact patients to promote services such as health checks vaccinations and cancer screenings. Work with practice teams to identify and record reasonable adjustments for vulnerable patients, ensuring services are accessible to all. Coordinate patient communications ensuring that all information provided is clear accurate and accessible. Coordination and Liaison: Act as the main administrative point of contact for PCN initiatives such as covid and flu vaccination campaigns ensuring effective communication between GPs nurses pharmacists and other healthcare providers. Liaise with community partners and voluntary organisations to promote and improve access to healthcare services. Assist with the scheduling of home visits and other patient related activities to support clinical teams. Support for PCN Projects and Targets: Assist the PCN in achieving national and local targets as outlined in the GP contract. Participate in PCN workshops training sessions and collaborative meetings to support the delivery of high quality patient care. Collate monitor and report on data as required to support key performance indicators KPIs and audit activities. Generic Responsibilities Personal & Professional development Maintain continued education by attendance at courses as deemed essential for professional development Participation in annual appraisal review Maintaining a record of own personal and/or professional development Governance Produce complete and accurate records of patient consultation in line with best practice confidentiality policies and procedures Deliver care according to NHS guidance NICE guidelines and evidence based care Take part in the maintenance of quality governance systems and processes across the PCN and its activities. Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required. Work with other clinical teams on improving the quality of healthcare in response to local and national policies and initiatives as appropriate Evaluate patients response to health care provision and the effectiveness of care Support and participate in shared learning across the PCN and wider organisation Awareness of statutory safeguarding, notification processes and local guidance for children/vulnerable patients, applying relevant policies and legislation to protect them Ensure compliance with policies, procedures and guidelines for self and others, by taking action or alerting senior management team if the practice appears to contravene policy, or if there are concerns over any aspect of patient care. Health and Safety The post-holder will manage their own and others health & safety and infection control as defined in the SEL GP Group Health & Safety Policy, the SEL GP Group Health & Safety Manual, and the SEL GP Group Infection Control Policy and published procedures. Comply with SEL GP Group health and safety policies by following agreed safe working procedures Awareness and compliance with national standards of infection control, hygiene, regulatory contractual professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment PPE and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients. Reporting incidents using the organisations Incident Reporting System Confidentiality Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Equality and Diversity The post-holder will support, promote and maintain the SEL GP Group Equality & Diversity Policy. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. Other delegated duties This job description is not intended to be exhaustive it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties