The individual will manage the procurement process related to Continued Professional Development, consumables and facilities, ensuring service delivery within a budget. Ensure compliance to feedback and access to record response times and adherence to CQC and NS national guidance. As well as, compliance to mandatory training, appraisals, risk review and datix closure KPIs. They will undertake surveys and audits to test efficiency and effectiveness of procedures in the workplace and will require key problem solving and analytical skills. The post holder will need to manage conflicting priorities. The post holder should be flexible and adaptable to meet the changing needs of the Trust and Therapy Service. The post holder will require qualities of diplomacy, discretion and courtesy in this very varied post. They will have frequent exposure to highly emotional or distressing circumstances including both clinical situations and management situations e.g. contact with distressed patients and relatives through feedback management. They will directly manage the administration teams in therapy services across all hospital sites, with the aim to positively impact staff retention, job satisfaction, personal development and performance improvement. They require excellent communication skills. It is essential they foster good relationships will all colleagues within the department, with the care group triumvirate, corporate complaints team, patients and their carers and some external suppliers and stakeholders.