Job summary The post holder will provide day to day management, recruitment, training and leadership to administration teams and will play a key role in the development of the administration service to streamline processes. This will include monitoring adherence to Trust targets and policies, auditing workloads, overseeing appraisals, sickness absence monitoring and performance management. MPH/YDH/Hybrid home working Main duties of the job The post holder will be required to plan complex activities or programmes of work such as workshops for service improvement which will require creating/organising agendas and action plans. The post holder is required to work unsupervised, using own initiative and be a specialist for their own area, being able to offer advice and guidance where necessary. Be prepared to share expertise and work flexibly across the Trust if required. Required to work with interruptions to deal with business/staffing issues. Data inputting requiring long periods at a time working with Excel and patient pathways etc, Work as part of a team with other disciplines towards shared objectives for example implementing new IT systems and the Trust Access Policy. Using advanced knowledge, to collect data and lead on monitoring and managing RTT (and cancer where appropriate) performance in accordance with the access policy. Identifying where actions are required, suggest a range of options available and communicating/escalating these as appropriate. Have autonomy to review the process for those patients who cancel their outpatient appointments on 2 or more occasions, liaising with clinicians where appropriate to determine the appropriate next step in the patients care. Support demand and capacity modelling as required for service planning and development. See job description attached About us As an organisation, Somerset NHS Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave allowance and a commitment to career development.You will be eligible for our Blue Light Card and a wide range of NHS exclusive shopping & leisure discounts.We are proud of our skilled, diverse workforce and as an inclusive employer we welcome applications from all backgrounds.Working in Somerset enables you to enjoy the idyllic countryside, areas of outstanding beauty and stunning coastlines whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.Somerset offers the countryside and the cosmopolitan there is truly something for everyone Date posted 04 November 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Contract Permanent Working pattern Full-time Reference number 184-OL-OR-1174 Job locations Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA Yeovil District Hospital Higher Kingston Yeovil Somerset BA21 4AT Job description Job responsibilities The post holder may provide some or all of the following, provide operational support to the Service Manager ensuring that all medical administrative staff are complying with RTT (Referral to Treatment) national and local guidelines. Support and take necessary action to ensure patients pathways are progressed to achieve RTT and cancer (where appropriate) performance targets which will also involve monitoring of data quality. Respond to PALS concerns and support the formal complaints process ensuring timely responses to concerns raised. undertaking demand and capacity reviews, overseeing the efficiency of rotas and scheduling to include theatres and outpatient activity, and other tasks as the need arises. The post holder may be expected to work across both acute sites at times as the need arises which will depend on the speciality area and its specific management structure. The post holder will act as an ambassador for the Surgical Services Group, exercising initiative in responding to requests for information or requiring action, and will be expected to support the implementation of any new processes put in place supporting staff with any operational changes. Job description Job responsibilities The post holder may provide some or all of the following, provide operational support to the Service Manager ensuring that all medical administrative staff are complying with RTT (Referral to Treatment) national and local guidelines. Support and take necessary action to ensure patients pathways are progressed to achieve RTT and cancer (where appropriate) performance targets which will also involve monitoring of data quality. Respond to PALS concerns and support the formal complaints process ensuring timely responses to concerns raised. undertaking demand and capacity reviews, overseeing the efficiency of rotas and scheduling to include theatres and outpatient activity, and other tasks as the need arises. The post holder may be expected to work across both acute sites at times as the need arises which will depend on the speciality area and its specific management structure. The post holder will act as an ambassador for the Surgical Services Group, exercising initiative in responding to requests for information or requiring action, and will be expected to support the implementation of any new processes put in place supporting staff with any operational changes. Person Specification Qualifications Essential Educated to degree level or have equivalent experience. Can demonstrate working background in managing/supervising staff AMSPAR or British Society of Medical Secretaries Certificate, includes medical terminology or anatomy Must be able to communicate in English Language, both written and verbally appropriate to the post Level III typing qualification or equivalent experience ILM 3 Leadership and Management, or equivalent (or be prepared to work towards) ECDL (or equivalent) which show full knowledge of Microsoft Office Suite Experience Essential Demonstrative experience within a management role, ideally within the NHS, monitoring and managing performance, development and overseeing compliance with organisational policies and performance indicators Evidence of prioritising workloads/good time management Proven experience of working well as part of a team Recruitment, induction, appraisal, sickness monitoring Change management, role redesign, project mapping and report writing Conflict management Annual leave calculating/planning Budget reading/monitoring to level of being able to understand finance spreadsheets Additional Criteria Essential Able to demonstrate a good standard of English language Able to deal with difficult/distressed people in an appropriate manner using skills in tact, empathy, reassurance, negotiation, persuasion, diplomacy and assertiveness. Excellent interpersonal and communication skills, able to deal with people effectively at all levels: clinical and non-clinical staff, external agencies and the public. Person Specification Qualifications Essential Educated to degree level or have equivalent experience. Can demonstrate working background in managing/supervising staff AMSPAR or British Society of Medical Secretaries Certificate, includes medical terminology or anatomy Must be able to communicate in English Language, both written and verbally appropriate to the post Level III typing qualification or equivalent experience ILM 3 Leadership and Management, or equivalent (or be prepared to work towards) ECDL (or equivalent) which show full knowledge of Microsoft Office Suite Experience Essential Demonstrative experience within a management role, ideally within the NHS, monitoring and managing performance, development and overseeing compliance with organisational policies and performance indicators Evidence of prioritising workloads/good time management Proven experience of working well as part of a team Recruitment, induction, appraisal, sickness monitoring Change management, role redesign, project mapping and report writing Conflict management Annual leave calculating/planning Budget reading/monitoring to level of being able to understand finance spreadsheets Additional Criteria Essential Able to demonstrate a good standard of English language Able to deal with difficult/distressed people in an appropriate manner using skills in tact, empathy, reassurance, negotiation, persuasion, diplomacy and assertiveness. Excellent interpersonal and communication skills, able to deal with people effectively at all levels: clinical and non-clinical staff, external agencies and the public. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)