CRM Students Limited are a leading provider in accommodation management with a particular focus in student housing with over 25 years operating experience.
The CRM Residential division, manages a range of leasehold mixed use and residential developments throughout England and Wales. Our strategy is designed to deliver best value service for our clients and ensure that buildings are compliant with Health and Safety legislation and Landlord and Tenant Acts.
CRM Residential, is seeking to recruit a motivated, solution focused Property Manager, to join our team. Ideally the candidate will already have qualifications from the Institute of Residential Property Management, or have 5 years property experience and be willing to undertake IRPM qualifications.
You will be accountable for a number of developments. You will be responsible for setting budgets with clients at the start of the financial year, managing that budget, site inspections, facilities management activities including maintenance planning for the buildings, contractor management, ensuring compliance with relevant Health and Safety Legislation and credit control.
This is a fantastic opportunity for a motivated solution focused candidate to further their technical and problem-solving career and would be particularly suited to a candidate with property management experience, who has the proven ability to deliver exceptional customer service and support the business in expanding the department.
Key Tasks:
Oversee the co-ordination, planning and implementation of all aspects of FM service delivery for: buildings, facilities and equipment across the estates.
Ensure the highest HSSE standards are maintained across the site together with continuous regulatory and legislative compliance - particularly in respect of fire safety issues
Management of sub-contractors for various FM disciplines
Implementing and managing Maintenance policies for the estates
Formulating, developing and implementing systems and procedures that add value, ensure the estates are maintained to a high standard and operated efficiently.
Provide technical expertise and advice to the clients
Act as focal point for communications with leaseholders and residents on site
Financial management of budgets, accounting for expenditure and ensuring payment of service charges and Ground Rents.
Assist Director of Property Services in the delivery and enhancement of services provided.
Facilities Management:
Arrange schedules of Building Inspections, making best use of time to meet appointed contractors and or clients to review and discuss services.
Formally report on the visual condition of each development
Prioritise works arising from these inspections and obtain quotations for remedial works if required
Prepare schedule of works for each site
Ensure all notices are up to date and presentable
Liaise with outside contractors for any remedial works required
Health and Safety:
Ensure all contractors work within health and safety guidelines
Review and update Risk Assessments for the Development
Collect Contractor appraisal forms, Risk Assessments, Method statements and insurances for all contractors engaged by the Management Company
Issue permits to contractors for risk areas or certain types of works
Ensure contractors are working within Health and Safety Guidelines whilst on site
Ensure periodic testing of equipment carried out as identified on Service Schedule and Risk Assessments
Obtain quotations for any works required in order to maintain compliance
Management of Contractors:
Obtain competitive quotations for any works required
Ensure copies of service contracts are obtained and held on centralized system
Manage Service Schedule spreadsheet to ensure periodic checks and services of the equipment are being undertaken
Confirm site access arrangements with contractors
Ensure outside contractors maintain and clean and safe working environment
Ensure appropriate Health and safety documentation has been received prior to the commencement of works
Customer Service
Respond timely to queries and emails raised
Manage notification process of contractor works with occupiers if there is a likelihood that they may be affected
Develop relationship with owners on site, building trust by being honest and following through on action points
Take ownership of issues and keep clients/Leaseholders updated
Advise and assist occupiers and residents wherever possible
Respond to complaints and concerns of residents
Attend general residents meetings (due to the nature of the work, these are likely to be out of hours)
Liaise with commercial landlords/tenants as required to ensure compliance with lease requirements
Financial Management:
Utilise Property Management Systems to extract data on finances
Review and check expenditure records and manage resolution if any discrepancies
Formulate budgets for Operational and long term operation of a site
Manage expenditure to budget
Approve invoices to works
Ensure collection of income and escalate non-payments
Assist external accountants in annual review of transactions
Report and explain financials to clients
The Ideal Candidate
5+ years’ experience of working within a Property Management environment with total responsibility for all services
Proven experience of managing contractors within a service environment
Ability to advise, negotiate and influence at all levels
Ability to mentor, direct and support all members of the team
Ability to build sound and supportive relationships with key stakeholders
Excellent communication skills both written and verbal
Innovative and forward thinking