Who You Are You are an experienced call centre team manager, ready to join a 24-hour emergency monitoring and response service. You possess a vibrant personality and thrive in a busy work environment. You are passionate about supporting vulnerable individuals, including older and disabled people, and have an understanding of services for vulnerable adults. You excel in leadership roles, with experience in fast-paced customer care settings, and can effectively manage and support a team. What the Job Involves As the Telecare Team Leader for Night Duties, you will lead, develop, and supervise a team responsible for providing a professional telecare alarm service 24/7. You will ensure the delivery of high-quality support to service users, monitoring performance and ensuring training is administered effectively. Your role includes participating in meetings, promoting continuous service improvement, and overseeing the installation and management of telecare equipment. You will be responsible for data management, compliance with regulations, and maintaining high customer service standards. This involves night shifts, including weekends and holidays, and occasional alternative shift patterns as needed. Skills Team leadership and management experience Vibrant personality suited for a busy environment Understanding of services for vulnerable adults and older people Performance management and problem-solving skills Strong customer service skills Proficiency in using performance data and IT systems Essential Post Requirements: Full and current driving licence with business use insurance Enhanced Adults DBS check