We're currently recruiting a dedicated Digital Marketing & Communications Assistant to help ensure the smooth running of the operations in a major High Street brand on a part-time basis, contracted to 16 hours per week.
Purpose of the role:
* To develop and deliver a communication plan for local engagement with clients, NHS staff, and visitors.
* Build relationships and manage updates to the Addenbrookes communications team.
* To support the marketing and promotion of the on-site retail facilities for both NHS staff and visitors.
* Collaborate with Catering & Retail teams onsite to audit and maintain high-quality brand presentation.
* To support the on-site team with customer engagement activity, events, and communications.
* Provide high-quality service to customers and clients in line with our contractual and reputational objectives.
* Monitor and support customer feedback activity for all retail outlets onsite via an online feedback system.
Key responsibilities:
* Management of the marketing activity plan including weekly updates, uploads, and topical news activity.
* Working with the central marketing team to plan digital screen content across outlets.
* Building a positive relationship with the onsite Trust communications team driving engagement.
* Using central brand operational tools to check onsite brand execution is correct.
* To prepare and provide relevant collateral to the Addenbrookes communications team for posting on NHS comms channels.
* To support the team with regular checks of point of sale, ensuring it is up to date and well presented.
* To support the implementation of marketing concepts and event activity across the retail at Addenbrookes.
* Support the development of relevant marketing material to deliver site requirements.
* Support customer experience campaigns and activity, review of feedback channels providing updates to the senior team.
* Contribute to improvement ideas and plans that are innovative and practical.
* Act as a Compass advocate, maintaining a positive professional can-do manner at all times.
* Drive usage and engagement of the customer feedback channels.
* To ensure tasks are completed promptly and work is carried out quickly and efficiently with all deadlines being met.
* Ensure the highest level of customer care is adhered to at all times to provide a consistently great customer experience.
* Develop and maintain good working relationships with clients & customers, being polite and courteous at all times.
* To support the delivery of any sales promotions and identify opportunities for sales growth feeding back to the retail team.
* Take personal ownership to act as an advocate for health and safety, with excellent personal behaviours.
* Correctly use work equipment and personal protective equipment in line with training and instructions provided.
Our ideal Digital Marketing & Communications Assistant will:
* Have a proven track record of delivering consistently excellent administration standards.
* Have experience or a strong interest in social media management.
* Be a comfortable content writer.
* Have a creative flair to support pop-up events.
* Possess a strong level of computer and IT competency.
* Be experienced in using Canva to design basic marketing materials such as posters.
* Be experienced in using the Microsoft Office suite.
* Have the ability to adapt and respond to changing priorities with a hands-on approach, always meeting deadlines.
* Be positive, passionate, and enthusiastic and able to support the delivery of change at pace.
* Have the ability to deliver above and beyond the expectations of our customers and clients and build strong relationships.
* Be a proactive team player with a can-do attitude.
* Have the ability to work under pressure whilst maintaining a positive attitude.
* Be able to comply with legislation and follow all rules and regulations laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, and health and safety.
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