Loan Management Group Operations Manager page is loaded
Loan Management Group Operations Manager
Apply locations Pennington Jacksonville time type Full time posted on Posted 4 Days Ago job requisition id 25000939
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Responsibilities:
* Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence.
* Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
* Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas.
* Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.
* Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment.
* Process Improvement: the ability to identify, outline, and implement measurable improvements to a process in support of simplification and increasing process effectiveness.
Managerial Responsibilities:
* Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
* Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making and continuous improvement.
* Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
* Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
* People Manager & Coach: Provides inspection, coaching, and feedback to motivate, differentiate and improve performance.
* Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
* Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
* Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Skills:
* Customer Service Management
* Regulatory Compliance
* Risk Management
* Stakeholder Management
* Talent Development
* Business Operations Management
* Change Management
* Customer and Client Focus
* Decision Making
* Relationship Building
* Business Process Analysis
* Career Path Design
* Organizational Effectiveness
* Strategic Thinking
* Strategy Planning and Development
Qualifications:
* Certified Process Owner or significant experience supporting a process end-to-end, including understanding the client experience, the products, the process flow, the systems, the control points, the risks, and the metric targets.
* 1+ year of leadership experience.
* Experience with leading/driving Operational Excellence-type initiatives with focus on volume reduction and productivity enhancement.
* Experience with stakeholder management and maintaining strong relationships with business partners.
Shift: 1st shift (United States of America)
Hours Per Week: 40
About Us
Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.
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