Level 3 MAC Support Desktop Engineer (JAMF 300, MAC, BAU) – Finance – London/hybrid Day rate: £300 - £500 (inside IR35) Duration: 6 months Start: Now My client is looking for a level 3 MAC Desktop Engineer to join on a freelance basis. This is a London based hybrid role 2 – 3 days per week. JAMF 300 certified is a must, experience with service now, JAMF connect and phase deployment. Responsibilities: • Provide technical support for MAC and Windows desktop environments. • Troubleshoot and resolve hardware and software issues on MAC and Windows devices. • Administer and manage JAMF for MAC device management. • Develop and maintain scripts to automate tasks and improve efficiency. • Assist with the deployment and configuration of software and updates. • Collaborate with other IT team members to ensure seamless support and service delivery. • Maintain accurate documentation of support activities and solutions. • Provide training and support to end-users on MAC and Windows systems. • Act as third line of support for escalated technical issues, ensuring timely and effective resolution. Requirements: • Proven experience as a MAC Support Desktop Engineer or similar role. • Strong knowledge of MAC OS and Windows operating systems. • Experience with JAMF administration and management. • JAMF 300 certification preferred. Certification will need to be obtained within the first 3 months. • Proficiency in scripting languages such as Bash, Python, or PowerShell. • Excellent troubleshooting and problem-solving skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Relevant certifications (e.g., Apple Certified Support Professional, JAMF Certified).