Key Working Relationships To work alongside the operations team supporting their collaborative working with the other members of the senior management team and directors in achieving of the services quality, safety, people and financial objectives and to support the wider business; as required. Assist in supporting Healthshares vision, values and behaviours and incorporating these into meaningful team and personal objectives. To support and assist a large multi-disciplined team, working in a collaborative way. To work closely with the physiotherapy management team to develop and refine the strategic vision of Healthshare MSK services. To be an advocate of high patient care standards; creating a positive and proactive approach to customer service throughout the operation. To participate and contribute, as an individual and as a representative of Healthshare; developing the corporate credibility of Healthshare to both patients and external professionals. Involvement in the compliance of Healthshare policies and legislation requirements such as Health and Safety, Clinical Governance, Information Governance, Care Quality Commission and Risk Management.Role and responsibilities Responsible for assisting the operations team in the day-to-day operations ensuring a high standard of customer service and patient satisfaction. Responsible for assisting the operations team in resolving patient service issues, dealing with patient and referrer feedback relating to operational or service provision. To assist and in some cases manage incident investigations. To assist in overseeing Health and Safety. Liaison with facilities management services, ensuring the sites operate safely and effectively. Participate in HR activities, e.g., return to work interviews, annual leave rostering, pay role and expenses submission in line with deadlines. Resolve issues relating to operational, rota or service provision. Work with the operations team in relation to liaison with primary care and NHS partners and to build links and maintain positive relationships with internal and external stakeholders e.g., ICB, GPs, Healthwatch and local patient services. Support the operations team to achieve the services objectives and business strategies. Identify and recommend organisational opportunities. Monitor effectiveness and success via audit of patient satisfaction indicators, clinical incidents, feedback, and recommend action to deliver improvements. Assist to provide monthly service reports according to agreed contractual and organisational requirements. Promote and deliver on all service implementations such as the delivery of new service models To work closely with the physiotherapy management team to facilitate the translation of national policy into local delivery in relation to the planning and delivery of an integrated, patient focused service across the care pathway. The post holder must be aware of individuals responsibilities under the Health and Safety at Work Act and identify and report, as necessary any untoward incident or accident or potentially hazardous environment. Monitoring and Reporting Participate in operations team meetings (virtual/ physical) by taking minutes and logging actions. Be responsible to ensure actions taken at meetings are met in timely fashion by the operations team. Monitor the operations teams diarys and manage it where necessary. Support the production, agreement and actions required from: Operational service KPIs Team performance Service user feedback, PSQs Service budgets Delivery of new services