Summary
This role is very hands' on and will require you to assist with the day to day operations of the venue. You'll ensure that all our clients' meetings and events run smoothly and connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees.
Wage
£23,400 a year
Training course
Hospitality team member (level 2)
Hours
Monday to Friday. Hours to be agreed - Core hours 8.00am to 5.00pm* with 30 mins unpaid break.
37 hours 30 minutes a week
Possible start date
Monday 24 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Reception Duties:
* Tend the reception desk on event days, providing a professional and welcoming service
* Respond to enquiries in a timely and courteous manner
* Take and forward messages to the relevant team members
* Collate and manage event feedback forms
Catering Support:
* Assist with catering set-up and tear-down before and after events
* Ensure food and beverage areas are well-maintained and replenished as necessary
Event Coordination:
* Check-in and check-out deliveries, goods, and service providers
* Co-ordinate supply orders to meet event needs
* Assist event organisers with AV requirements and troubleshoot minor issues
* Update customer logos on digital screens in public areas
* Support the breakdown and re-set of event spaces
Administrative Support:
* Maintain and update the iVvy diary management system with accurate event details
* Create and deliver welcome letters to event organisers
* Develop and maintain a comprehensive Contractor & Supplier Database
General Duties:
* Maintain the overall cleanliness and organisation of the conference centre
* Service the cloakroom and ensure restrooms are well-stocked and presentable
Where you’ll work
110 Rochester Row
London
SW1P 1JP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LIFETIME TRAINING GROUP LIMITED
Your training course
Hospitality team member (level 2)
Equal to GCSE
Course contents
Your training plan
This is a 16month placement and will involve 80% workplace learning in post and 20% formal learning with a training provider.
The training will be delivered monthly in the workplace by Lifetime training.
During this apprenticeship, you will be required to learn the knowledge, skills and behaviours set out in the Apprenticeship Standard. This training will prepare you for your End Point Assessment.
You will be assessed to the apprenticeship standard using four complementary assessment methods. The assessment is synoptic, i.e. takes a view of the overall performance of you in the job. The assessment activities will be completed by the independent end assessor as follows:
* On demand test
* Practical observation
* Business project
* Professional discussion
Requirements
Essential qualifications
GCSE in:
* English (grade 4 to 9 (A* to C))
* Maths (grade 4 to 9 (A* to C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Team working
* Initiative
* Patience
* Motivated
* Personal Presentation
* Commitment
* Positive Self Esteem
* Reliability
* Sense of Humour
Other requirements
Some lifting and manual handling may be required for event setup and breakdown. All staff are required to be flexible in their approach and willingness to get involved in other issues where necessary.