Job Title: Customer Service Advisor Location: Central Edinburgh Hours: 36 hours, Monday - Friday between (Apply online only) Start Date: Monday 17th February 2025 Duration: Temporary, ongoing Pay rate: £13.48 per hour We are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be responsible for handling inbound customer queries, as well as providing excellent customer service to our clients' customers. Key Responsibilities: Providing excellent customer service to clients via telephone Handling customer queries and complaints efficiently and professionally Escalating complex issues to relevant teams as required Updating and maintaining customer records in the system Contributing to team targets and KPIs Requirements: Proven experience in a customer service role, preferably in a call centre environment Excellent communication skills and a friendly, helpful demeanour Ability to work well under pressure and meet targets Strong attention to detail and ability to multitask Good knowledge of Microsoft Office and other relevant software If you are passionate about customer service and want to join a dynamic team, please apply online immediately