Are you a natural problem-solver who enjoys assisting others?Keen to join a top provider of software solutions?As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.What You’ll Do
* Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
* Deliver outstanding service, ensuring customers are pleased and their requirements are fulfilled.
* Cultivate strong, positive relationships with clients.
* Troubleshoot and resolve complex software challenges, walking clients through solutions step-by-step.
* Maintain accurate records of every support interaction to keep the team informed and aligned.
* Stay informed by learning about new updates and features, while attending training sessions to continuously enhance your expertise.
* Contribute to a collaborative and supportive work environment where everyone feels appreciated.
* Occasionally assist with special projects to consistently improve the customer experience.
What You BringMust-haves:
1. Excellent communication skills
2. Experience in customer support (face-to-face or via phone)
3. Strong analytical and problem-solving skills
4. Ability to handle multiple ...