Job Description
Business Unit: COO, Customer Support
Career Direction: Keeping Us Safe
Salary range: £56,000 - £81,000 per annum DOE + red-hot benefits
Location: UK Hybrid - 1 Day per week in Chester, Leeds or Gosforth
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Live to challenge the status quo. Live a life more Virgin
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We’re looking for an experienced manager to own collections end to end strategies for Unsecured Collections and Recoveries. You’ll be responsible for owning collections strategies, including contact timing, channel and Forbearance tooling and criteria across all Unsecured customers (Cards, Loans and Overdrafts).
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You’ll manage a team of Specialists and have next-level management responsibility for a team of Analysts and Senior Analysts, with responsibility to ensure their ongoing development. You’ll also have significant experience managing individual and team workloads, making priority calls to ensure strategy optimisation is appropriately balanced against regulatory compliance.
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What you’ll be doing
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1. Ownership of all collection strategies for Unsecured Collections and Recoveries, including customer contact and Forbearance tooling.
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2. Responsibility to fully manage the day-to-day development and prioritisation of strategy change, working closely with the local Engagement and Operations tea...