Join a thriving MSP providing IT support. The role will be predominantly office-based, with some customer visits around Sussex and Hampshire.
THE ROLE:
1. Operating the IT Helpdesk and providing IT support to a wide variety of clients, supporting infrastructure, hardware, and software.
2. Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person.
3. Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
4. Deployment of new hardware and software alongside existing upgrade schemes.
5. Occasional involvement in project work.
6. Assisting the Support Team Leader in aiding other team members.
7. Managing your own tickets, ensuring that they are kept up to date.
8. Approximately 30% of time spent onsite with customers' resolving hardware and software issues.
KEY SKILLS & EXPERIENCE
1. IT support experience covering:
* Active Directory
* Windows 10/11, Windows Server (bonus points for macOS)
* Office 365
* Azure
* Hardware
* Backup & Firewall configurations (experience with Acronis & SonicWall desirable)
1. Full, clean driving license
SALARY & BENEFITS:
£25,000 - £30,000
20 days holiday + public holidays
Pension
Cycle to work scheme
Free onsite parking
Company laptop, phone, and accessories
Please apply today!
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