At Wadworth we are all about Real Brewing, Real Pubs, Real People and Real Impact. We are a family business with 150 years of rich history, that has pubs across the South and West. We believe that our team are the key to the business and are at the heart of everything we do.
There is a great opportunity for a shop supervisor to join the team on a 30hr per week contract.
Working closely with the Brewery Shop manager, the supervisor is not only pivotal in delivering exemplary customer service to ensure every customer has an outstanding experience, comes back for more and tells their friends about us, but also takes a proactive approach in continuous improvement of the shop and associated activities e.g. tours, events.
The supervisor works as part of the Brewery Shop team in both our new store in Maryport Street and Folly Road Brewhouse and is a key face and brand ambassador of Wadworth and Folly Road to the public.
Main duties of the role:
* Supervisor: Brewery shop manager's right hand person and able to step up to cover holidays and absences, and support with team and rotas, proactive in driving the business forward and looking at ways of doing things better and improving experiences, proactive research and selling to attract new business, stock management, competitor analysis and supporting the tours.
* Brewery Shop: stock handling, stock merchandising, shop set up and close down, cash handling, serving customers, dealing with queries/complaints, taking phone calls, explaining to customers what other events and activity are planned, planning/staffing/supporting events. This will also include cleaning duties. Working with the Brewery Shop manager and marketing on print and digital comms, and promotions. Reporting on successes and planning for future activity.
* Online Shop: administering orders, queries and complaints. Supporting marketing team with keeping the online shop up to date and updating content where needed. Reporting on successes and planning for future activity.
* Pick & Packing: Completing appropriate paperwork, meeting picking speed and efficiency targets, unloading deliveries, stocking shelves, ensuring inventories are accurate, pick and packing all orders accurately, safely and on time. This will also include cleaning duties. Working with the Brewery Shop manager to continuously improve processes and time / cost efficiencies, always with sustainability in mind.
As part of our team, we are looking for people who are:
* Reliable - you are always punctual, well presented, honest, full of enthusiasm and willing to work hard.
* Previous experience as a team leader or experience to demonstrate you are ready for a step up to this level.
* Have a passion for what we do - Show a desire to learn about Wadworth traditional ales and Folly Road craft beer, the wider brewery and pub division and what we do, and able to share this knowledge and enthusiasm with customers.
* Love looking after customers - you enjoy ensuring every customer has a fantastic experience with us and will come back again and tells others about their experience.
* Will go that extra mile - to help ensure everything happens as it should in the shop and warehouse and any other job the management team requires to support the shop/online shop/tours/events.
* Able and willing to work weekends and bank holidays.
* Full driving license and use of car.
* Personal license (or willingness to get this once recruited).
* If you are also the type of person who loves talking to people, passing on knowledge and selling a great time, then being trained to deliver one of our tours could be included in your job role.
What are the benefits of joining the Wadworth Family?
* Opportunities to develop within the business and progress.
* Discount card offering 25% off food, drink and accommodation in our Managed House estate.
* Flexible hours.
* Wagestream.
* Waddies Rewards - online discount platform.
* Enhanced parental leave.
We deliver outstanding customer experiences to our customers and meaningful opportunities to our team. Working at Wadworth is not just a job - it is being part of the family, it is rewarding, it will offer you exceptional career development and it will be fun.
Full Job Description available on request.
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