Key Responsibilities: Provide strategic leadership and direction for the All-Age Continuing Care and Complex Care service. Ensure new policy and processes are successfully embedded. Ensure the needs of our people and communities are met, in an equitable manner, in terms of access and choice. Ensure compliance with national legislation, policy and frameworks. Manage and lead the service, ensuring delivery to budget. Foster strong relationships with key stakeholders, including patients, families, and partner organisations, including the Local Authorities. Lead and support the development of an operating model to ensure commissioning is safe, effective and equitable. Oversee service complaints, FOIs and MP enquiries, ensuring the ICB Complaints Policy and timeframes are adhered to.