Location: Blended between office and home (England and Wales). Time in office negotiable We re an organisation with a relentless focus on making society fairer. Each year we help millions of people to solve their problems across Britain. We have a unique insight into emerging trends and issues affecting those we help, and we use it to influence government, regulators and industry to improve people's lives. Working in policy and advocacy at Citizens Advice provides the opportunity to make a real difference to the lives of millions of households across the country. Whether it s challenging the government on poverty rates or the rising cost of living, calling out unfair barriers to work for Universal Credit claimants, or pushing for fair treatment for disabled people, our work matters. We are looking for someone who cares passionately about these issues and about delivering real and meaningful change for the people we represent. In this role you will identify and develop research that provides the evidence we need to successfully make the case for change. You will use both quantitative and qualitative research skills and work to ensure we get the maximum possible out of our own data as well as accessing external sources. You will have the drive and ability to turn our research into influential policy outputs working with our world class news and public affairs teams to deliver meaningful change. We are looking for outstanding individuals with strong research and communication skills, curiosity, and ambition to achieve real change and a demonstrable track record in doing so. If you would like to apply for this role please demonstrate the following criteria in your cover letter: Proven ability to think creatively and pragmatically about policy at both big picture and detailed implementation levels to identify authentic, empowering solutions, including the ability to adapt flexibly to working in new policy areas and constructively challenge policy and service delivery approaches in unfamiliar areas. Ability to contribute to the development of an influential policy research programme, under a broad work theme, in which equality and diversity is appropriately integrated. Strong understanding of what really makes senior decision makers change policy and practice, using both formal and informal routes. Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed. We re a flexible employer, so this role may suit anyone who d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview. The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees. Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application. Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date. For more information about the organisation, our values and benefits please see the following link - Information, values and benefits Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants