Job Title: Personal Injury Team Leader Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £29,200.00 - £43,800.00 Location: Gloucester Closing Date for applications: Friday 4th April 2025 Personal Injury Team Leader: As a Personal Injury Team Leader in our Gloucester office, you will have the responsibility of leading a team of Personal Injury Claims Handler through motivating and coaching them to deliver continual market leading performance and an exceptional customer claims journey.The role of a Personal Injury Team Leader is to identify opportunities to optimise and control indemnity spend through tailoring individual coaching and development plans for each member of their team, to maximise output. Main responsibilities as the Personal Injury Team Leader: Maintain an appropriate working environment in which staff can provide a quality service to all internal and external customers, promoting the Ageas Way in Claims. Be responsible for discipline, training and ongoing development of all staff in the team. This will include identifying training needs and mentoring individuals towards attaining their potential. Ensuring all team members have the required level of skill to handle claims and meet the expectations in a complex environment. Undertake and promote personal development in order to meet the changing demands of the claims environment Promote and embed department strategies and initiatives, providing feedback to help support and evolve future plans. Analyse team and individual performance through data, observation and file audits to understand strengths and gaps. Implement robust performance plans for those not meeting expectations. Carry out regular 121 meetings to discuss performance and behaviour and to carry out formal annual and half-yearly performance reviews. Provide or facilitate technical and job related support to team members ensuring Company best practice and Statutory and Regulatory requirements are adhered to. Promote proactive and effective handling, protecting claim costs, with emphasis on Third Party claims management including hire management, repairs and injury Provide or facilitate training and technical support on fraud awareness and avoidance. Communicate effectively at all levels and ensure timely feedback is given to the Operations Leader on success and failure by the team. Manage the workflow and support other areas of the Department when resource levels required Maintain staff records in line with department and company guidelines Ensure that all complaints are captured and that the FCA complaints procedure is followed. Provide feedback to the team on the outcome of QA’s carried out, pulling out learning and root cause analysis to improve team performance. Skills and experience you need as a Personal Injury Team Leader: You will have a full thorough understanding of the Insurance industry and market agreements coupled with experience in a Personal Injury claims environment. You will ideally hold a degree or equivalent in a relative field and it would be advantageous to have theoretical knowledge of or have obtained your CII qualification. Excellent team building skills are a must, the successful candidate will need to motivate and coach their team members to maximise both individual and team performance, even for example during a period of change management. You will have a proven record of problem solving and decision making, together with the ability to multi-task, prioritise workloads and manage teams effectively whilst under pressure. Working knowledge and practice of Excel and Word are essential and an understanding of analysing and interpreting Management Information data is important. Excellent verbal communication skills are a non-negotiable as you will need to clearly and effectively communicate with internal and external stakeholders whilst Upholding a level of tact and diplomacy. Here are some of the benefits you can enjoy within the Personal Injury Team Leader vacancy: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart Working Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness. Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay. Benefits for Them – Partner Life Assurance and Critical Illness cover Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work p