JOB
PURPOSE
To
help lead and work as part of FOH team to deliver the best quality service to
our guests. Working with the wider team to deliver the best food & drink quality
in a timely, professional manner.
DUTIES
& RESPONSIBILITIES
Fundamentally delivering the best guest experience possible & working
as part of a fast paced business.
Assisting the General Manager in leading the FOH team through each service
and dealing with any team issues, challenges whilst delivering the best guest
experience.
Play your part to motivate the
FOH team so that they are prepared to deliver the best quality food & drink
in our pubs safely and to our standards. Play your part in maintaining the highest
quality standards.
Communicate
and work well with the team to ensure the delivery of great quality food and
guest service.
Reporting into the General
Manager, you will work as part of the team to ensure that our food & drink
is delivered to our guests to the highest standards.
You will be responsible for
being part of management team training the FOH team in the guest service cycle,
from greeting and seating guests, taking orders correctly and delivering the best
service.
You will have an understanding
of all dishes on the menu, including allergen information.
You will manage the balance of
responsibilities around the pub from guest service to maintaining cleanliness
standards of the front of house areas.
You will be responsible for
the opening and closing of the shift, from opening the till system to
conducting opening and closing checks.
Being a small team, you will
be required to carry out a number of different tasks as detailed above.
Our Practices
Play
your part in managing the FOH team to ensure all processes and procedures are
conducted to the correct standard.
Fully
understand the guest service cycle so you are aware of how to deliver the best
guest experience.
Take pride
to ensure the front of house areas are clean, hygienic and tidy, at all times.
Complete
daily and weekly cleaning tasks. Keep up to date with current promotions and
new products.
Complete
all appropriate company documentation, due diligence records and key tasks, on
every shift.
Maintain personal knowledge
by completing in-house training, online eLearning and workbooks.
Always adhere to all brand
standards, company policies and procedures.
Carry out management team
requests and brand instructions.
Drive for Results
Driven to
exceed business targets for self and team balancing the need for results and
quality standards.
Always put
the guest experience at the heart of all you do.
Communicating with Clarity
Communicates clearly and
articulately and adapts communication style to suit their audience. Has the
ability to lead a team and ensure they are always motivated.
Handling Pressure & Problems
Operates well under pressure,
using initiative and remaining positive when confronted with problems. Works
extremely well within the team.