Job summary The Shrewsbury and Telford Hospital NHS Trust has a valued, skilled and passionate team of volunteers across the Trust. We have an exciting opportunity to join the volunteer team and support the operation of our volunteer services. You will be led by our Volunteer Service Manager to co-ordinate all our volunteers through their volunteer journey - from the recruitment to supporting volunteers in their placement. The role is primarily based at the William Farr House, Shrewsbury but the post holder will work across both sites and will be required to regularly deliver support at The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital. The post holder will support the delivery of the Public Participation Team's objectives and the Trust's volunteer projects encompassing the recruiting, training and support of the 300 volunteers supporting our hospitals. The post holder will be a team player with excellent communication skills with the ability to communicate with a range of different people. This is a very busy role, the capability to prioritise work, plan and implement new projects and ideas is essential. We are excited to welcome someone with the passion, energy, and enthusiasm to embrace this opportunity to make a real impact for our patients through our volunteer service. Main duties of the job Work closely with the Volunteer Service manager to ensure the safe recruitment, screening, placement and retention of inclusive volunteers and ensure remuneration of out of pocket expenses in accordance with Trust policies and procedures. Develop, ongoing training and support programme for SaTH volunteers in their areas of work, ensuring the appropriate mandatory training is completed. Maintain accurate training records including details of placement area programmes. To be the first contact for volunteers, and enquires about volunteering, at the Trust. Maintaining and developing working relationships and networks. Oversee placements of volunteers, working with volunteers and wards/departments to 'match' volunteers to placements. Regularly review volunteer placements with the service where placed/ with their mentor to ensure any changes needing to be made are actioned in a timely way. Anticipate and resolve any queries or issues that arise with the volunteer workforce/ placement areas, encourage volunteers and where necessary support a positive exit from volunteering i.e. suggest alternative volunteering opportunities. About us Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families. If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together The post holder will be part of the Public Participation Department, which includes Community Engagement, SaTH Charity and Volunteers. Within this role you will be part of a small volunteer team, as well as providing support to over 300 volunteers within the Trust. The Public Participation Team is based at William Farr House, Shrewsbury. Date posted 14 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum/pro rata Contract Permanent Working pattern Full-time Reference number 223-VTF-010 Job locations William Farr House Mytton Oak Road Shrewsbury SY3 8XL Job description Job responsibilities Please see the attached job description and person specification for further information regarding the main responsibilities of this role. Job description Job responsibilities Please see the attached job description and person specification for further information regarding the main responsibilities of this role. Person Specification Qualifications and Knowledge Essential oKnowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience. oSpecialist knowledge across the range of work procedures and practices underpinned by theoretical knowledge or relevant practical experience. Desirable oQualifications in project management e.g. PRINCE 2 Experience Essential oKnowledge of volunteering and its mutual benefits to those that volunteer and the organisation oExperience of supporting or training individuals or groups of people to develop their skills. Desirable oExperience in successful project management with experience of measuring and evaluating impact. oPrevious NHS experience Skills Essential oCompetent with Microsoft Office 365 and additional everyday IT packages (email, spreadsheets, reporting templates). oA good knowledge of regulations in relation to volunteering procedures, the complexities of volunteer recruitment, support and management. oAble to accurately manage and maintain the volunteer management database (Better Impact) Person Specification Qualifications and Knowledge Essential oKnowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience. oSpecialist knowledge across the range of work procedures and practices underpinned by theoretical knowledge or relevant practical experience. Desirable oQualifications in project management e.g. PRINCE 2 Experience Essential oKnowledge of volunteering and its mutual benefits to those that volunteer and the organisation oExperience of supporting or training individuals or groups of people to develop their skills. Desirable oExperience in successful project management with experience of measuring and evaluating impact. oPrevious NHS experience Skills Essential oCompetent with Microsoft Office 365 and additional everyday IT packages (email, spreadsheets, reporting templates). oA good knowledge of regulations in relation to volunteering procedures, the complexities of volunteer recruitment, support and management. oAble to accurately manage and maintain the volunteer management database (Better Impact) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust Address William Farr House Mytton Oak Road Shrewsbury SY3 8XL Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)