What you will do in your working day
* To maintain all Customer records and documentation.
* To maintain online customer records accurately.
* To help with production and collation of data.
* To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails.
* Liaise with clients, Banks, Solicitors and Estate Agents to assist with progressing mortgage applications.
* Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
* To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy and Code on Business Conduct and Behaviour.
* Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.
The training you will be getting
Working towards completing level 3 Business Administration Apprenticeship Standard. Work based learning with monthly workshops at Hertford Regional College.
What to expect at the end of your apprenticeship
There will be opportunities for progression and a permanent position subject to performance and availability at the time.