An integral role supporting a key client you, as the successful Service Delivery Administrator, will be the first point of contact for both our external client and internal stakeholders, supporting the business in processing new and existing work orders via our internal system. You will play an important role within the Service Delivery Team ensuring to offer a first class service, second to none. This role requires great attention to detail, the ability to work within a fast pace environment along with excellent communication skills. Initially offered as a 9 month fixed term to cover maternity.
Principal Accountabilities
1. To build strong relationships with external and internal clients, delivering an exceptional client experience.
2. To be the first point of contact for clients and engineers, contacting the Service Delivery Team by phone or email.
3. To assist with all day-to-day quotations administrative work in support of the FM departments SLA and goals set on contract.
4. Management of Subcontractors and their diaries, directly liaising with the clients to book in works and access.
5. Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals. Ensuring all information remains current.