We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo in Nottinghamshire, Derbyshire and Leicestershire areas. This role is working full time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience.
As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan.
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
* Help@Hand – a wellbeing app for you and your family giving you fast remote access to a GP for advice
* Thrive App – for your mental wellbeing approved by the NHS
* My Eva – an online financial expert to help with any money-related matters
* Buzz Brights Apprenticeships including Customer Service Level 3
* Buzz Learning, our digital learning platform with access to 100s of online courses
* In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
* Access to Trained Mental Health Advocates for advice on your mental wellbeing
* Staff discount 50% off bingo tickets, food & soft drinks
* Refer a Friend Scheme
* Pension Scheme
* Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
* Assist the General Manager to implement the brand strategy flawlessly at a local level
* Deputise for the General Manager in all operational aspects of the Club
* Seek opportunities to recognise and appreciate those that go the extra mile
* Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
* Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
* Provide input to the club's local strategic plan on a trimester basis
* Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
* Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
* Critically evaluate the feedback received from all Customers and respond to this
* Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
* Have a highly visible presence in all areas of the club at peak trading times
* Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
* Ensure that the Company's legal obligations are being properly observed and adhered to
* Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
* Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels
The Winning Combination We're Looking For
* Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
* Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
* Evidence of setting an example for customer service and interaction 'on the floor'
* A relentless focus upon customer service standards with strong attention to detail
* Self-aware and welcomes constructive feedback
* Committed to your own and other's development
* Evidence of being able to manage and drive new initiatives
* You are driven by a need to deliver tangible results
Applicants must be 18+.