Working Hours
Permanent: Monday - Sunday 5 days out of 7, 40 hours per week
Please note: Sunday working is required. Bank Holiday working is required.
Working pattern is either Sunday - Thursday or Monday, Friday.
Salary | £32,000
Here at MJ Quinn, we currently have an exciting new opportunity for a Planning Team Leader – Strategic Resource to join the business. This position will be office based in our Knowsley Office, working between the hours of 8am-5pm Monday-Friday.
Who is MJ Quinn
MJ Quinn is an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. At MJ Quinn we believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.
As the Planning Team Leader on the Openreach Service Delivery contract, you will be responsible for managing and developing a team of Planners. You will also support the team with ‘on the day’ tactical re-allocation of field tasks and facilitating maximum efficiency of the field force alongside being responsible for planning and issuing jobs to the field teams as well as organising their delivery schedules and ensuring that facilities management are progressing as expected and completed on time.
Responsibilities of the role:
* Coach team members and support the daily operations of the planning team.
* Support Strategic Resource Manager with forecasting, weekly deployments and attend calls with client when necessary.
* Monitor team performance and feedback to Strategic Resource Manager.
* Manage and deliver engineer reporting.
* Prioritise on the day work stack and allocate effectively to deliver client metrics.
* Manage work proactively to ensure all tasks are resourced and Field productivity is maintained.
* Support with planning and reallocating of tasks for field operatives when required, ensuring that all daily planning is completed to the highest spec.
* Delivery inbound and outbound call metrics and maintain service level agreements.
* To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
* Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
* Work as part of a larger team to develop working practices and procedures.
* Work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.
* Ensure full coverage for planning resource team and be on hand to resolve any issues.
Experience:
* Have strong planning, organisation, and monitoring abilities.
* Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels.
* Have a strong orientation towards quality, safety, and continuous improvement.
* Can prioritise work, work well under pressure, meet deadlines, and manage business expectations.
* Be adaptable and flexible in your approach to work.
* A legal right to work in the UK.
* Have a high standard of numeracy.
* Be educated to a G.C.S.E level B+ in Mathematics & English (or equivalent).
* Be computer literate.
* Have strong Microsoft Office 365 experience.
* Have strong written and verbal communication skills.
Benefits:
* 33 days holiday
* Medicash Scheme
* Pension Scheme
* Gym & Retail Discounts
* X2 Life Assurance
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
Should you feel you have similar experience and you’re looking for a new challenge then we would love to hear from you!
At MJ Quinn, we value diversity and are committed to creating an inclusive, equitable workforce. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, gender, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation. Join us in building a team as diverse as the communities we serve.
Job Types: Full-time, Permanent
Pay: Up to £32,000.00 per year
Work Location: In person
Reference ID: #HP
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