Job Opportunity: Customer Services Officer - Temporary Contract 🌟
Position: Customer Services Officer
Contract Duration: ASAP, 4 Months With the possibility of an extension.
Working Hours: 37 Hours Per Week, 09:00 - 17:00.
Location: ST1 5SZ
Pay Rate: £11.50 per hour (PAYE)
Role Overview:
To provide an efficient and effective telephone and face-to-face service specified for the Corporate Contact Centre and one-stop shop service.
To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service.Key Responsibilities:
To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council based on the resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries.
Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, and handling cash/cheque payments where appropriate, in compliance with all audit requirements
To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) to support and process the customer enquiry.
To operate all relevant equipment to support and process the customer enquiry.
To operate all relevant manual systems/processes to support and process customer enquir...