Job Title: Generalist Adviser
Citizens Advice Calderdale is seeking a part-time Generalist Adviser to join our team.
Role Overview:
The Generalist Adviser will provide information and advice to members of the public on a wide range of issues including benefits, debt, housing, employment, family and immigration.
Key Responsibilities:
* Deliver high-quality advice over the phone, web chat, email, and face-to-face.
* Assess client needs and provide tailored solutions.
* Keep up-to-date with changes in laws and policies affecting clients.
* Work collaboratively with colleagues to achieve team goals.
Salary:
£30,000 - £35,000 per annum (pro rata for part-time), depending on experience.Location:
Citizens Advice Calderdale. About the Role:
This is an exciting opportunity to make a real difference in people's lives. As a Generalist Adviser, you will be part of a dedicated team providing vital support to individuals facing challenging circumstances.
You will have excellent communication skills, empathy, and the ability to work well under pressure. If you are passionate about delivering exceptional customer service and making a positive impact, we want to hear from you.
We offer a supportive and inclusive working environment, opportunities for professional development, and a competitive salary and benefits package.
Please note that this role requires a minimum of 2 years' experience in a similar advisory or customer-facing role.
What We Offer:
A competitive salary and benefits package.
Ongoing training and development opportunities.
A supportive and inclusive working environment.
The chance to make a real difference in people's lives.