NEW EXCLUSIVE ROLE! Our client is on the lookout for a passionate Customer Success Manager to join their growing team to manage relationships with high-profile clients! Apply Now!
Our client is a rapidly growing firm that has developed a one-of-a-kind insight platform serving Brands, Financial Services, and Governments. We offer a unified platform to capture, store, replay, and monitor digital communications, helping organizations meet compliance obligations. They're expanding fast in the US and are looking for a dynamic Customer Success Manager to join our team.
You'll be part of a culture that breeds creativity and rewards perseverance and hard work. You'll work alongside smart, talented individuals from diverse backgrounds. Our client supports and values flexible work arrangements to ensure a healthy work/life balance.
Roles and Responsibilities:
* Provide world-class service in handling and resolving customer inquiries.
* Collaborate with Sales, Accounting, Engineering, and Customer Support to address customer issues.
* Understand and confidently explain the platform's features and benefits.
* Assess, clarify, and validate customer needs to achieve land and expand goals.
* Manage relationships with priority clients.
* Champion customer feedback internally to enhance service.
* Deliver, measure, and communicate ROI throughout the customer lifecycle.
* Accurately forecast revenue within your accounts to meet KPIs.
* Organize and track projects within the Customer Success team.
* Participate in forums, feedback sessions, and collaborative efforts to improve processes.
Benefits:
* Competitive salary
* MacBook Pro and relevant Apple accessories
* 34 days holiday (25 days annual leave, birthday, and 8 bank holidays)
* Direct managerial support via monthly 1:1 and annual 360 reviews
* Quarterly company culture events
* Exposure to a Manchester scale-up with progression opportunities
* A unique and supportive culture
Ideal Candidate:
* Degree and/or 3+ years of account management or customer service experience
* Understanding of cloud solutions, preferably in the IT sector
* Ability to assess customer needs and deliver appropriate solutions
* Professional business manner with the ability to interact with executives
* Strong time management, workload management, and attention to detail
* Excellent verbal and written communication skills
* Experience with Salesforce or other CRM systems is desirable
* Resourceful with strong problem-solving skills
* Enthusiastic, with a strong work ethic and positive attitude
* Excellent listening, negotiation, and presentation skills
Don't miss out - Apply online now!
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