Temporary IT Technician - ICT Support
Job Ref: Lincolnshire BL TCL 362900
Pay Rate: £16.46 per hour PAYE
Hours per week: 37 Monday – Friday, 8am to 4pm
Role Length: This opening assignment is for 6 months
City: Nettleham, Lincoln
Office based
NB: Police Vacancy - only for candidates with a minimum of 5 years continuous UK address history. This vacancy is subject to a strict security vetting procedure.
The ICT Technicians will be responsible for providing operational and technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. To analyse, research and evaluate all areas of Airwave, Telephony, PC, Windows operating system(s) including the Windows 10 Evergreen lifecycle, standard/non-standard software and peripheral technology in order to resolve service requests.
Key Responsibilities:
1. Provide detailed advice and guidance to all users in the effective use of IT systems, products and services available to them.
2. Management of endpoints utilising various technologies including InTune, SCCM, Knox and Azure-based administration.
3. Management of the Airwave estate using Radio Manager.
4. Management of the Windows 10 OS lifecycle, including application testing, security device control (encryption, data drive access) Feature Release updates.
5. Assist with the ongoing deployment of VOIP telephony, laptops, mobiles, Mobile Data Terminals and hardware refresh technology.
6. Ensure documentation is current and up to date including asset registers, knowledge base and technical documentation.
7. Ensure that systems remain supportable, expandable, fit for purpose, and capable of delivering ongoing business value and benefit.
8. Ensure users are kept informed of progress at key stages within their request.
9. Takes innovative approaches to problem solving and delivers inventive and creative solutions.
10. Provide assistance and technical knowledge to aid the implementation of projects.
11. Provides out of hours assistance to users and colleagues by participating in the IT out of hours on call service rota.
Qualifications:
1. A Level or equivalent from a technology discipline.
Skills & Experience:
1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Experience in providing support roles within a Policing environment.
3. Delivering support within an ITIL environment.
4. Experience of using Intune for management of mobile devices.
5. Working knowledge of VOIP technology.
6. Management of endpoints and software/application installation via a variety of tools e.g., SCCM/Active Directory/InTune.
7. Experience of working with Radio.
8. Ability to maintain the Airwave estate.
9. Good analytical skills for problem solving.
10. Knowledge of Microsoft operating systems and applications (Win10, O365).
11. Detailed knowledge of the areas of responsibility e.g. endpoint management.
12. Knowledge of network topologies relating to WAN/LAN including TCPIP, Ethernet, etc.
13. Knowledge of Microsoft Active Directory including Active Directory Security and Distribution Groups, Organisation Units and Group Policy.
14. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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