Sales Coordinator
Location: Redditch
Salary: £28,000
Contract Type: Permanent
Role Overview
Support the sales team by managing sales activities, building customer relationships, and identifying new business opportunities. Act as a key link between customers and the company, ensuring a seamless sales process and excellent service.
Key Responsibilities
* Conduct outbound sales calls to potential customers.
* Identify and research new business opportunities.
* Manage existing accounts, including order progression and upselling.
* Ensure high service standards are maintained.
* Handle sales administration for key accounts, including coordinating the sales order process.
* Answer inbound calls and direct them appropriately.
* Respond to sales enquiries via email and phone.
* Liaise with internal departments to progress orders and update customers accordingly.
* Provide information on products and services.
* Offer occasional support to the customer service team.
* Process daily orders on MieTrak (ERP system), communicate order updates, and manage RMAs and PODs.
* Maintain accurate customer sales records.
* Carry out general administrative tasks as needed.
Skills & Experience
* Strong interpersonal and communication skills.
* Numerate and literate with excellent attention to detail.
* Effective time management and prioritisation.
* Ability to identify business opportunities.
* Patience and adaptability in a fast-paced environment.
* Team player with a proactive approach.
Key Behaviours
* Honest, trustworthy, and ethical.
* Forward-thinking, adaptable, and solution-focused.
* Committed, proactive, and enthusiastic about sales.
* Reliable, flexible, and cooperative.
* Keen to develop product knowledge.
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