Job summary
A new opportunity has arisen within the Clinical Trials Pharmacy Team for an experienced, high calibre Invoicing and Dispensary Support Officer looking to further advance their career and develop his/her clinical skills within Clinical Trials services at St George's University Hospitals NHS Foundation Trust. The post holder will need to be flexible and organised, be able to align their values with those of the organisation, work well within a team and have a 'can do' positive attitude.
The Pharmacy Service at St George's is highly regarded across the Trust, with over 270 staff members working closely with multidisciplinary teams. The department is friendly, forward thinking and constantly expanding with opportunities for personal and service development including further postgraduate education.
We are looking for a highly motivated and enthusiastic Invoicing and Dispensary Support Officer to lead on establishing and maintaining an efficient invoicing system within Clinical Trials in Pharmacy whilst being able to support dispensary duties. The post holder will also work with and support senior Clinical Trials Pharmacy staff to ensure continued provision and development of high quality, comprehensive clinical trials services to patients. We will provide the successful candidate with a comprehensive induction covering all aspects of Trust work, support from senior pharmacy staff and an environment to develop further.
Main duties of the job
Take the lead on establishing and maintaining an effective invoicing system in Clinical Trials Pharmacy (CTP).
Be the primary contact and handler for all invoicing queries received through the Finance Department or emailed directly by the sponsors or representative CROs.
Ensure that all invoicing queries are resolved in the timely fashion and put in place corrective and preventative measures to prevent similar queries from arising again.
Develop and maintain an accurate record of all invoices, requisition forms and invoicing queries.
Write standard operating procedures (SOPs) which cover all aspects of the invoicing procedures and reflect the current invoicing practices for Clinical Trials in CTP and train other staff on those SOPs.
Support the Lead Pharmacy Technician on all aspects of the Clinical Trials service including operational, financial, manufacturing and professional.
Ensure the quality and safety of research activities and to ensure research is conducted according to Health and Safety regulations and COSHH including handling of cytotoxic agents, antiretroviral (HIV) drugs, biohazardous wastes (e.g. genetically modified microorganisms) and clinical waste for destruction.
The successful applicant will enjoy working in a busy challenging environment, be able to manage multiple priorities and deliver against tight deadlines.
About us
The GESH hospital group is a leading healthcare provider in South-West London, comprised of St George's University Hospitals and Epsom and St Helier University Hospitals. Our vision is to provide outstanding care, together, by collaborating and working in partnership to meet the needs of our patients, and making sure our services are affordable and fit for the future. As GESH partners the pharmacy departments at St Georges University Hospital and Epsom & St Helier University Hospitals are working together in a number of areas including workforce, key functions such as medication safety, education and training and digital workstreams.
St George's University Hospitals NHS Foundation Trust itself is a major acute hospital that offers specialist care for complex injuries and illnesses, including trauma, neurology, neurosurgery, cardiac care, lipid disorders, renal transplantation, cancer care and stroke. We are the regional specialist care provider for South-West London, Surrey and beyond. Acute and tertiary health services are delivered from over 1,000 beds across two sites, by around 8,000 staff. The helipad was opened in spring 2014 and the work of the Emergency Department has been captured on Channel 4's '24 Hours in A&E' programme
Job description
Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Job description
Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person Specification
Qualifications
Essential
* Educated to diploma level
* Minimum 5 GCSE (or equivalent) A-C levels
* City and Guilds certificate level in business administration or accountancy
Desirable
* Bachelor in Science (BSc) Degree
Experience
Essential
* Experience in invoicing management in clinical trials or NHS settings
* Experience working within multidisciplinary groups
* Experience handling high volume of data and paying attention to details
* Experience with customer services and handling queries and complaints
Desirable
* Experience working in clinical trials pharmacy
* Experience in research, clinical audit or drug utilisation activities
* Experience of contribution to the development of SOPs
* Experience in delivering training and education
* Experience in using Pharmacy systems e.g. JAC, Chemocare, iCLIP
Skills
Essential
* Communicate information effectively using clear written and spoken English and overcome barriers to understanding
* Excellent interpersonal skills and the ability to work as part of a team
* Excellent understanding of invoicing and purchasing processes
* Ability to prioritise and organise routine daily tasks using own initiative
* Competent in all areas of dispensing practice
* Excellent time management Accuracy & attention to detail
* Excellent MS Excel, Word, Power Point and Microsoft Outlook
Desirable
* Writing standard Operating Procedures (SOPs)
* Minutes taking for team meetings
Knowledge
Essential
* Up to date knowledge of commonly used medicines
* Knowledge of stock control
* Understanding of governance, risk management and medication safety issues
Desirable
* GCP-ICH, EU directives and legal issues involved in clinical trials
* Familiar with Pharmacy automation systems
Person Specification
Qualifications
Essential
* Educated to diploma level
* Minimum 5 GCSE (or equivalent) A-C levels
* City and Guilds certificate level in business administration or accountancy
Desirable
* Bachelor in Science (BSc) Degree
Experience
Essential
* Experience in invoicing management in clinical trials or NHS settings
* Experience working within multidisciplinary groups
* Experience handling high volume of data and paying attention to details
* Experience with customer services and handling queries and complaints
Desirable
* Experience working in clinical trials pharmacy
* Experience in research, clinical audit or drug utilisation activities
* Experience of contribution to the development of SOPs
* Experience in delivering training and education
* Experience in using Pharmacy systems e.g. JAC, Chemocare, iCLIP
Skills
Essential
* Communicate information effectively using clear written and spoken English and overcome barriers to understanding
* Excellent interpersonal skills and the ability to work as part of a team
* Excellent understanding of invoicing and purchasing processes
* Ability to prioritise and organise routine daily tasks using own initiative
* Competent in all areas of dispensing practice
* Excellent time management Accuracy & attention to detail
* Excellent MS Excel, Word, Power Point and Microsoft Outlook
Desirable
* Writing standard Operating Procedures (SOPs)
* Minutes taking for team meetings
Knowledge
Essential
* Up to date knowledge of commonly used medicines
* Knowledge of stock control
* Understanding of governance, risk management and medication safety issues
Desirable
* GCP-ICH, EU directives and legal issues involved in clinical trials
* Familiar with Pharmacy automation systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St Georges University Hospitals NHS Foundation Trust
Blackshaw Road
Tooting
SW17 0QT
Employer's website #J-18808-Ljbffr