Here at the Holiday Inn Express Limehouse we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the RBH hospitality industry, and we are always on the lookout for new talent to join us on our journey...
OUR HOTEL
Located in the vibrant Docklands area, near Canary Wharf and the City of London, Holiday Inn Express London - Limehouse is a 150-room hotel dedicated to providing exceptional guest experiences. We believe that our employees are the cornerstone of our success. We offer a dynamic and supportive work environment where team members can grow and thrive. With industry-leading training programs, flexible scheduling, and a culture that values every contribution, we empower our staff to deliver excellence daily.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wage stream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year
And much much more!
AN EVENING IN THE LIFE OF NIGHT MANAGER AT OUR HOTEL
Duties and Responsibilities
• The Night Manager will manage the Night Team to deliver top performance in compliance with targets and objectives
•Evaluate guest satisfaction and put measures in place to meet department quality targets and objectives
• Staff training (induction, health and safety, security, technical and behavioural)
• Managing the Night Team to ensure effective delivery of sale and high standards of customer service
• Have full awareness of RBH brand standards and set up action plans to ensure that the Night team follow through on these on a daily basis
• Manage staff in line with the business needs, and costs within the department ensuring all Front of House areas of responsibility are run effectively in line with standards and that the department is adequately resourced in line with business requirements
• Handle complaints to the guest’s satisfaction whilst ensuring great communication / feedback is delivered to the relevant manager to action
• Support the bar and restaurant operation, as and when required
• Ensure policies and procedures are adhered to in line with company standards and financial audits
• Be confident in the ability to co-ordinate staff and guests in hotel evacuation and Fire safety
• Maintain a ‘hands on’ approach and always remain professional, creating a culture of excellent customer care, both internally and externally
• Conduct health and safety checks and night walks, ensuring a minimum of 3 security checks at regular intervals with emphasis on security, and fire safety
• Responsible for the Night Audits and closing the day’s business
• Full knowledge of computer system both outlook and OPERA PMS and carry out reception duties as necessary such as late check-ins, early check-outs, extending stays, wake up calls, no show, cancellation.
• Carry out a comprehensive hand over to early Duty Manager before end of shift
WHAT WE NEED FROM YOU
• Previous experience in hospitality or finance roles, with an understanding of accounting principles
• Strong attention to detail and accuracy, particularly in financial reconciliation
• Good communication skills and the ability to handle guest enquiries professionally
• Basic IT skills and familiarity with property management systems (PMS)
• Flexibility to work night shifts and the ability to remain focused and productive
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact our hotel directly.