Team Leader – Sale, UK
Reporting to: Administration Manager
Role Overview: The successful candidate will oversee the administration team, focusing on enhancing business processes and ensuring efficient operations.
Key Responsibilities:
1. Oversee the operational activities of the administration team.
2. Continuously plan, evaluate, and improve business processes to enhance speed, quality, efficiency, and output.
3. Provide timely performance feedback through one-to-ones and appraisals.
4. Conduct regular team meetings to foster information sharing and address business concerns.
5. Prepare and maintain reports and management information (MI) necessary for departmental functions.
6. Plan and allocate resources to achieve daily, weekly, and monthly goals.
7. Support platform development and the seamless migration of legacy systems, collaborating with the wider group team.
8. Ensure compliance with company policies and regulatory standards.
9. Implement process changes due to legislative or company policy updates.
10. Coach and develop team members, focusing on technical knowledge and multi-skilling to enhance business success.
11. Act as an authorised signatory for payment forms and banking.
Required Skills:
1. Contribute effectively to the broader business success within the group.
2. Strong team management abilities.
3. Attention to detail and ability to perform under pressure.
4. Ability to establish and communicate processes across the team and organisation.
5. Analytical skills with the capability to own and manage projects to successful completion.
6. Proven leadership skills, both independently and as part of a team.
7. Effective communication with wider group management.
8. Confidence in asking questions and seeking clarity.
9. Ability to prioritise tasks and meet deadlines.
10. Excellent organisational and multi-tasking skills.
11. Ability to coach, mentor, and develop a team.
12. Proficiency in Microsoft Office, particularly Excel.
Experience / Knowledge: The ideal candidate will:
* Have experience in supporting and leading a team.
* Have experience in pension administration or a related field such as banking, insurance, or financial services, with at least 3+ years of work experience.
* Holiday entitlement: 25 paid holidays plus bank holidays
* Hybrid working: considered after six months’ successful probation, on a rota of 3 days in and 2 days at home
* Private Medical Insurance: after six months’ probation
* Group Life Insurance: after six months’ probation
* Pension: auto enrolled after three months
* Study Support: support for employees who want to study towards financial qualifications with either fully or part funded and paid study leave
* Social Event: Christmas party
* Hours of work: your hours of work will be 35 hours per week, on Mondays to Fridays inclusive. These will be worked between 9am to 5pm, including one hour for lunch (unpaid) each day