Job summary The Trust's digital solutions rely on a solid hardware and infrastructure foundation and the technical team will ensure that system is designed and maintained for high levels of availability and performance. The Infrastructure Engineer will report to the Solution Architect and be responsible for the implementation and administration of the underlying infrastructure and platforms that provide the foundation for the secure and safe operation of all Trust applications. The timely delivery and effective management of the infrastructure is key to ensuring that key hospital applications are supported through their lifecycle, with minimal impact to the organisation and patients. The Epic EPR and associated solutions will be core business system for the Trust and this role is critical to its success. The post holder will be part of a dedicated team responsible for the implementation and management of all of the underlying infrastructure and platforms which include the application delivery platform, web servers, printing infrastructure, virtualisation, and storage. Close communication with the entirety of the infrastructure and BAU teams will be critical to ensuring that the environments and subsystems are appropriately supported and managed. Main duties of the job o Installation and management of the various infrastructure and platform elements which provide the foundations of the Trust solutions. Including, but not limited to, application deployment platforms, web servers, database servers, data warehouse environment, backup system, storage, virtualisation platform, print server management and end user computing;o Proactive monitoring and management of the warranted environment in order to ensure high availability to the required standard (99.99%);o Delivery of suitable reporting mechanisms, such that the organisation can be assured of the system meeting the agreed high availability and performance requirements;o Manage that reporting and monitoring actively in order to analyse root causes for problems and to implement plans to remediate them;o Implementation of warranted environment upgrades to an agreed standard;o Managing the migration and troubleshooting of application builds across Trust environments;o Implementation of software/hardware upgrades and updates to production and nonproduction environments using prescribed tools (Data Courier) and Standard Operating Procedures (SOPs) as required;o Analyse where tasks can be automated or scripted in order to ensure consistency and efficiency, and to implement that automation; o Maintain and test processes related to disaster recovery and business continuity;o Ensure compliance with the Trust Governance Procedures, Policies and Standards for data loads and interfaces; About us Why Work With Us This vacancy is being advertised by Torbay and South Devon NHS Foundation Trust however applications from individuals employed by Royal Devon University Healthcare NHS Foundation Trust and University Hospitals Plymouth NHS Trust are encouraged. By applying for one of these vacancies you are agreeing for your application and personal information to be shared between the three organisations as necessary to complete the recruitment process. Date posted 20 January 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum Contract Fixed term Duration 18 months Working pattern Full-time Reference number 388-6941052-EPR Job locations Exeter / Plymouth / Torquay Regent Close Exeter / Plymouth / Torquay TQ2 7AN Job description Job responsibilities Establish effective relationships and communications between the Trusts digital teams ensuring that all parties are aware of relevant processes and procedures; Ensure effective communication throughout the implementation, and beyond, with the BAU teams in order to ensure a successful go-live and effective support thereafter; Comply with defined change management procedures to ensure that all stakeholders are aware of actions that will affect their use of Trust digital technology; Translate technical aspects into understandable concepts and language effectively, for other members of the Divisional teams where there may be barrier to understanding due to the technical and complex nature of the information; Ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedures; Analysis of highly complex technical performance metrics in order to be able to trouble shoot, optimise and resolve system issues; A logical approach to problem solving is essential, along with the ability to work under pressure. Ensure that processes, SOPs and architectural documentation for assigned technologies are in place prior to go-live; Plan and deliver handover sessions for the BAU teams, adjusting plans as necessary, in order to promote understanding of the solution and provide for effective support following the implementation; Engage in complex capacity planning exercises with internal teams at all levels, as well as Epic, in order to ensure availability and performance SLAs are not compromised by planned changes. Job description Job responsibilities Establish effective relationships and communications between the Trusts digital teams ensuring that all parties are aware of relevant processes and procedures; Ensure effective communication throughout the implementation, and beyond, with the BAU teams in order to ensure a successful go-live and effective support thereafter; Comply with defined change management procedures to ensure that all stakeholders are aware of actions that will affect their use of Trust digital technology; Translate technical aspects into understandable concepts and language effectively, for other members of the Divisional teams where there may be barrier to understanding due to the technical and complex nature of the information; Ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedures; Analysis of highly complex technical performance metrics in order to be able to trouble shoot, optimise and resolve system issues; A logical approach to problem solving is essential, along with the ability to work under pressure. Ensure that processes, SOPs and architectural documentation for assigned technologies are in place prior to go-live; Plan and deliver handover sessions for the BAU teams, adjusting plans as necessary, in order to promote understanding of the solution and provide for effective support following the implementation; Engage in complex capacity planning exercises with internal teams at all levels, as well as Epic, in order to ensure availability and performance SLAs are not compromised by planned changes. Person Specification Qualifications and Training Essential Degree in a relevant subject or extensive equivalent experience Desirable Professional qualification at Masters level or equivalent experience Epic Certification in assigned GI and GM modules Knowledge and Experience Essential Excellent technical knowledge and practical experience of server virtualisation (VMware) technologies Excellent technical knowledge and practical experience of SAN technologies Strong Windows server skills in 2008 R2, 2012 R2 and 2016 Experience of managing Active Directory and Data Centre environments in a critical environment Significant experience of managing high availability, mission critical systems Experience in designing, implementing and managing resilient and scalable critical systems Experience of managing change in a technical environment and its impact upon end users in a critical, high availability environment Desirable Excellent scripting knowledge with a particular focus on the creation of reusable scripts for automating routine tasks Knowledge of SQL Server administration in a critical operational environment Understanding of ITIL processes Knowledge of NHS Information Standards and their application in technical infrastructure Specific Skills Essential Excellent communication skills, particularly in terms of documentation and communicating highly complex technical information to infrastructure teams for support purposes Highly effective interpersonal, communication and people management skills when dealing with highly complex information Personal credibility, with ability to quickly gain the confidence of others. Able to work under pressure with competing priorities Person Specification Qualifications and Training Essential Degree in a relevant subject or extensive equivalent experience Desirable Professional qualification at Masters level or equivalent experience Epic Certification in assigned GI and GM modules Knowledge and Experience Essential Excellent technical knowledge and practical experience of server virtualisation (VMware) technologies Excellent technical knowledge and practical experience of SAN technologies Strong Windows server skills in 2008 R2, 2012 R2 and 2016 Experience of managing Active Directory and Data Centre environments in a critical environment Significant experience of managing high availability, mission critical systems Experience in designing, implementing and managing resilient and scalable critical systems Experience of managing change in a technical environment and its impact upon end users in a critical, high availability environment Desirable Excellent scripting knowledge with a particular focus on the creation of reusable scripts for automating routine tasks Knowledge of SQL Server administration in a critical operational environment Understanding of ITIL processes Knowledge of NHS Information Standards and their application in technical infrastructure Specific Skills Essential Excellent communication skills, particularly in terms of documentation and communicating highly complex technical information to infrastructure teams for support purposes Highly effective interpersonal, communication and people management skills when dealing with highly complex information Personal credibility, with ability to quickly gain the confidence of others. Able to work under pressure with competing priorities Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Exeter / Plymouth / Torquay Regent Close Exeter / Plymouth / Torquay TQ2 7AN Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)