About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. Job Purpose The Supplier Performance Support is responsible for monitoring supplier performance, conducting assessments, and identifying areas for improvement to ensure quality standards are met. This role will partner with suppliers and internal teams to develop and implement performance improvement strategies. You’ll work with our business partners to deliver a high standard of Customer Service with a continuous improvement ethos. You will identify and provide solutions to empower and enable their success. Your passion for Customer Service excellence will allow you to identify the potential for enhanced service delivery, see those opportunities through to fruition, support achievement and work in partnership to optimise performance. Key Responsibilities Monitoring Supplier Performance: Gain insight into performance issues and ensure timely resolution by collaborating with suppliers and internal stakeholders. Conducting Supplier Assessments: Proactively assess supplier processes, especially focusing on quality control and assurance, to understand key performance drivers. Identifying Improvement Opportunities: Identify gaps in supplier quality management processes and compliance, proposing actionable improvements. Developing Improvement Strategies: Collaborate with cross-functional teams and suppliers to develop and implement strategies that drive performance improvement. Key Skills/Experience Strong business acumen with strong analytical and structured problem-solving capabilities. Good organisational skills. Excellent attention to detail. Excellent communication skills across all media, with tone and language appropriate to the audience. Proactive and flexible. Ability to prioritise and work under pressure. Resilient and comfortable taking ownership. Diligent and determined to succeed. ADDITIONAL INFORMATION The ideal candidate should demonstrate: Consistent Attendance & Punctuality – Demonstrates reliability by maintaining a strong attendance record and meeting deadlines. Adaptability & Willingness to Learn – Embraces change, quickly adjusts to new processes, and seeks opportunities for growth. Strong Communication Skills – Effectively conveys ideas, listens actively, and collaborates with colleagues and leadership. Proven Performance & Work Ethic – Consistently meets or exceeds performance expectations and takes initiative in tasks. Team Player & Positive Attitude – Works well with others, supports team goals, and fosters a constructive work environment. Interview process: The interview process will consist of two parts. The first part will be a conversation based on your CV, focusing on your experience and why you are the right fit for the role. Additionally, there will be a discussion on a relevant topic, with supporting data provided in advance to help you prepare and showcase your strengths. The second part offers flexibility—you can choose between an open discussion or a structured presentation, allowing you to demonstrate your skills and make your case in the way that best suits you. Please make sure you speak to your Line Manager before applying. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. At Halfords, we operate a hybrid working policy with 3 days per week on-site at our support centre in Redditch Worcestershire.