Delivery Account Operations Professional I General Information Press space or enter keys to toggle section visibility City City of London State/Province London Country United Kingdom Department DELIVERYACCOUNTOPERATIONS Date Thursday, April 17, 2025 Working time Full-time Ref 20035582 Job Level Individual Contributor Job Type Experienced Job Field DELIVERYACCOUNTOPERATIONS Seniority Level Associate Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity) Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets. Responsible for the allocation of activities and tasks in the workflow to ensure achievement of contractual commitments and (KPI customer SLA's,) through continuous customer engagement whilst ensuring cost and productivity targets are achieved People Management of staff (< 25) supportingdelivery of outsourcing/facilities management to end user customers. Activities involvemanaging operational staff responsible formaintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within costand productivitytargets. -Manages the execution of delivery plan at specified location or account -Co-ordinates on site tasks and resources to meet contracted SLA/SOW and reporting requirements. -Communicates deadlines and goals to team -Order book management and fulfillment -Value plus identification and execution -Conducts team meetings, share best practices and continuing expectations -Focal point for on-site service level agreement management including KPIs, reporting, and problem resolution -Job tracking and workflow -Quality Control, onsite health and safety -Stock and spend management including but not limited to Consumables / Supplies management -Site operational reporting (team performance, KPIs, deadlines etc.). -Solution expertise (Print, Mail, Office) -Identifies opportunities to improve the success of customer business operations. -Customer incident and problem management -Supports Service Improvement planning and actions (including cost reduction and productivity). -Leads delivery of client of change projects with cross functional resources with both client and Xerox Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenterxerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.