Are you organised, detail-focused, and passionate about creating memorable experiences? Join a recently award nominated, globally respected homestay agency and help international students feel at home in the UK About Us Home and Away Student Services is a trusted, family-run business, recently recognised by the industry association for international youth travel and education, British Education and Travel Association ( BETA)for our contributions. Were proud nominees for Best Accommodation and Outstanding Achievement awards. We provide high-quality homestay experiences for international students, working closely with schools and agents worldwide to ensure every student has a welcoming, enriching stay. Your Responsibilities As a Booking Administrator, you will: Manage bookings from initial enquiry to final confirmation, ensuring accurate records and a seamless experience. Match students with host families based on their needs and preferences. Serve as the primary contact for booking queries, professionally liaising with agents, families, and students. Onboard new host families, guiding them through our structured process and coordinating with inspectors. Collect feedback using our QR system to ensure consistent quality and drive improvements. Resolve booking issues, proactively addressing any challenges that arise. Skills and Abilities Required Youre a great fit for this role if you have: Experience: 1-2 years in a booking, administrative, or customer service role (preferably in education, homestay, or hospitality). Communication Skills: Clear and professional verbal and written skills. Organisation: Proven ability to manage multiple bookings and inquiries efficiently. Attention to Detail: Strong accuracy in managing booking and onboarding records. Technical Proficiency: Competency with booking and CRM systems, Microsoft Office Suite, and adaptability to new tech. Interpersonal Skills: Positive, team-oriented approach and proactive problem-solving. Key Information Working Hours: Standard hours, with flexibility during peak seasons. Location:Royal Greenwich, UK Additional Benefits: professional development Why Work with Us? Competitive Salary with excellent career progression opportunities. Professional Development: Training and growth within an established and highly respected company, with a vibrant team. Welcoming Culture: Join a family-run business with a supportive environment that values quality service. Ready to make a difference? If you're excited about joining a leading, well-respected homestay agency, wed love to hear from you Click Apply Now to begin your journey with Home and Away Student Services. Take the first step to becoming part of a team known for excellence and dedication to students worldwide