NHS AFC: Band 3
Main area: Ophthalmology
Grade: NHS AFC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 361-6484305-A
Site: Lister Hospital
Town: Stevenage
Salary: £22,816 - £24,336 per annum
Salary period: Yearly
Closing: 19/09/2024 23:59
Interview date: 26/09/2024
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Patient Services Administrator - Treatment Centre who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. This is an exciting opportunity to join the Ophthalmology team here at East & North Hertfordshire NHS Trust in Stevenage.
You will be required to work cross site at Lister Hospital, New QEII Hospital in Welwyn Garden City, and Hertford County Hospital. This role has shift working patterns (our shifts are 7-3, 9-5, 10-6, 12-8) and covering cross site covers and working on one Saturday a month.
The Patient Service Administrator post is a varied role working within the Bookings, Waiting List, and Reception teams. You will need to be confident dealing with members of the public in both face-to-face and telephone situations.
Our Values are Include, Respect, and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
This involves booking clinics, answering the phone, providing reception cover for clinics, cashing out clinics, liaising with clinicians and other staff to ensure smooth running of the department, reporting potential concerns regarding clinic availability to the line manager, confirming the validity and accuracy of patient demographics, monitoring IT systems for potential duplicate entries or related referrals, and using the PAS system, Choose and Book software to receive and manage referrals, support choice offers, and book appointments.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide. Our 6,000 dedicated staff ensure our patients get the best care. We are committed to a positive work-life balance for our employees and support flexible working patterns.
Person specification
Qualifications and Training
* NVQ level 3 or equivalent
* Literate and numerate
* ECDL
Previous Experience
* Keep accurate and complete records consistent with legislation, policy, and procedures
* Experience of NHS patient records processes
* Understanding of NHS procedures
Skills
Knowledge
* Knowledge of NHS PAS systems
Other Requirements
* The ability to work unsupervised with managerial support
* Flexible
Our values
We want our staff to believe in, demonstrate, and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners.
Respect
We create a safe environment where we seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity, and inclusion for all job applicants, staff, patients, and the wider community.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Ensure that you make your application as soon as possible.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974.
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