The role
The UK’s leading jewellery trade association seeks a proactive Membership Development Officer to drive recruitment and engagement. You will generate new business, implement a membership growth plan, and promote member engagement with internal services and external partners. Additionally, you will support revenue streams such as paid promotions, events, and education.
As part of the Membership team, you will collaborate closely with Marketing, Compliance, and Education to achieve success. This role offers a package of £31,000–£32,500, including performance bonuses, training, pension, insurance, and a volunteer day.
Is this you?
Are you a proactive, personable, and tenacious professional who thrives on building strong relationships and achieving goals? Do you have a results-driven mindset, a natural ability to engage with people, and a passion for driving business growth?
You’ll be confident in networking, adaptable in your approach, and motivated to meet and exceed targets. With a full UK driving license and your own vehicle, you’re ready to visit members and attend industry events to strengthen connections and promote services. You are self-motivated and collaborate well with others, bringing enthusiasm, organisation, and a commercial mindset.
Role Responsibilities
Membership Recruitment
* Actively recruit new members and re-engage lapsed businesses by effectively communicating NAJ’s value proposition.
* Develop and implement a structured recruitment plan, tracking and reviewing progress with the Membership Manager.
* Utilise a combination of channels and face-to-face interactions to convert leads into members.
* Conduct pre-membership meetings with applicants to ensure alignment with NAJ offerings.
* Visit members in person to foster engagement and achieve outreach targets.
* Maintain accurate records in the CRM system, ensuring up-to-date member details and interactions.
* Research, prioritise, and share lead insights with the team to support membership strategies.
Member Engagement & Service Promotion
* Actively promote NAJ’s services, including education, commercial support, and events.
* Develop a structured plan for engagement and review progress regularly with the Membership Manager.
* Provide new members with an onboarding experience, ensuring they are aware of key benefits.
* Identify opportunities for members to benefit from additional services and facilitate introductions.
* Maintain comprehensive records of interactions in the CRM system to track engagement levels.
Membership Retention & Relationship Management
* Support renewal activities to minimise membership churn and gather insights on member needs.
* Share updated contact details with the Membership Administrator to ensure accurate records.
* Represent NAJ at trade shows, industry events, and networking opportunities.
* Identify and address potential risks of member disengagement, escalating concerns as needed.
* Provide regular feedback to the team on member sentiment, service adoption, and industry challenges.
Membership Administration
* Maintain CRM records with accuracy, ensuring all member interactions are logged appropriately.
* Update and manage lead pipelines, segmenting contacts for targeted outreach efforts.
* Ensure compliance with data management policies and complete necessary training regularly.
Key Performance Indicators
Recruitment & Retention Targets
* Meet agreed new membership revenue and volume targets.
* Maintain a member retention rate as outlined by the Membership Manager.
Engagement & Outreach
* Achieve set targets for member interactions, including in-person visits and digital communications.
* Maintain a positive Net Promoter Score (NPS), ensuring strong member satisfaction.
* Develop deep industry relationships and demonstrate expert knowledge of the membership base.
Values & Contribution
* Uphold NAJ’s values of Honesty, Integrity, and Professionalism
* Build strong internal relationships and contribute positively to the team environment.
Essential requirements
Excellent written and spoken English
Full UK driving license with access to your own vehicle
Experience in using Microsoft Office products
Experience in using CRM Systems
An excellent telephone manner and great communication and interpersonal skills
Ability to manage own workload, liaising with others
Experience in building and improving administrative processes
Ability to carry out research, analyse information and produce clear reports
Well-organised with project management skills
Diligent approach to work with a particular attention to detail
A strong teamwork ethic
3 years experience in a commercial business development, sales, or event management role
Experience in membership administration
Desirable requirements
Experience in a professional service, membership body or trade organisation
Experience working within the jewellery trade
How to Apply
Please submit your application, including a CV and cover letter, by 7th March 2025.
The NAJ is an equal opportunity employer.
Download the full job listing below...
https://www.naj.co.uk/write/MediaUploads/Membership/MembershipDevelopmentOfficer2025-Full.pdf