Job summary NHS 111 Health Advisor - Bristol | Part-Time Weekend Hours Available | Enhanced Rates. Ever wanted to play your part in an exciting service that really makes a difference to everyones lives? As a key member of our 111 team in Bristol youll be doing just that. This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. Youll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required. We offer enhanced pay rates for weekends, we are offering part-time weekend roles from 16 - 24 hours per week to cover our core shifts and assist patients when they most need us. Main duties of the job Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs Direct patients to the service suitable for their needs, using the Pathways System appropriately Capture patient information using computer systems Communicate effectively in a healthcare environment with colleagues as well as callers, and adjust communication to fit their knowledge whilst handling calls with empathy and understanding What you will get: Pay: £12.11 per hour daytime and during training (07:00-23:00) £15.05 per hour night rate (23:00-07:00) £15.58 per hour weekends (18:00 Friday-07:00 Monday). Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours. 25 days annual leave, increasing with service up to 28 days per year bank holidays. Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles. Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family. About us What you will need: GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above. Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public. A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team. About the Company: Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full. Date posted 30 January 2025 Pay scheme Other Salary £12.11 to £15.58 an hour £12.11 - £15.58 per hour Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 1259-12 Job locations Lysander House Cribbs Causeway Bristol Gloucestershire BS10 7TQ Job description Job responsibilities NHS 111 Health Advisor - Bristol | Part-Time Weekend Hours Available | Enhanced Rates. Ever wanted to play your part in an exciting service that really makes a difference to everyones lives? As a key member of our 111 team in Bristol youll be doing just that. This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. Youll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required. We offer enhanced pay rates for weekends, we are offering part-time weekend roles from 16 - 24 hours per week to cover our core shifts and assist patients when they most need us. Job description Job responsibilities NHS 111 Health Advisor - Bristol | Part-Time Weekend Hours Available | Enhanced Rates. Ever wanted to play your part in an exciting service that really makes a difference to everyones lives? As a key member of our 111 team in Bristol youll be doing just that. This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. Youll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required. We offer enhanced pay rates for weekends, we are offering part-time weekend roles from 16 - 24 hours per week to cover our core shifts and assist patients when they most need us. Person Specification Qualifications Essential Please ask for a copy of Job Description Desirable Please ask for a copy of Job Description Experience Essential Please ask for a copy of Job Description Desirable Please ask for a copy of Job Description Additional Criteria Essential Please ask for a copy of Job Description Desirable Please ask for a copy of Job Description Person Specification Qualifications Essential Please ask for a copy of Job Description Desirable Please ask for a copy of Job Description Experience Essential Please ask for a copy of Job Description Desirable Please ask for a copy of Job Description Additional Criteria Essential Please ask for a copy of Job Description Desirable Please ask for a copy of Job Description Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Practice Plus Group Address Lysander House Cribbs Causeway Bristol Gloucestershire BS10 7TQ Employer's website https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)