We are seeking a highly experienced Senior Service Operations Manager to join Sigma Care Limited, as a key member of our management team. In this pivotal role, you will be responsible for overseeing the day-to-day operations of our care agency, ensuring seamless delivery of exceptional services to our customers, clients, and colleagues.
Key Responsibilities:
* You will lead and manage a team of care workers, providing guidance and support to ensure they operate at optimal levels.
* Collaborate with the Branch Manager to drive branch performance, fostering an environment of excellence in service provision.
* Develop and implement effective strategies to improve operational efficiency, customer satisfaction, and staff engagement.
About This Role:
* This is an exciting opportunity for a dedicated professional looking to make a tangible impact on our organisation's success.
* As a Senior Service Operations Manager, you will play a vital part in shaping the future of our care agency, driving innovation, and enhancing the overall quality of our services.
Requirements:
* Degree in a relevant field (e.g., social work, healthcare management) or equivalent experience.
* Proven track record of managing teams and driving business growth in a similar context.
* Exceptional leadership and communication skills, with the ability to build strong relationships across all levels of the organisation.
* Familiarity with industry standards, regulations, and best practices in care service delivery.
Benefits:
* A competitive salary package, including an estimated £55,000 - £65,000 per annum, depending on experience.
* Ongoing training and development opportunities to enhance your skills and expertise.
* A dynamic and supportive work environment that fosters collaboration and creativity.
Sigma Care Limited:
* We are a leading provider of high-quality care services, dedicated to making a positive difference in people's lives.
* Our mission is to deliver exceptional care experiences, exceeding customer expectations and building lasting relationships.