Job summary This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested The Children and Families Division Business and Infrastructure Manager is responsible for managing and growing the Children and Families division's portfolio of Traded Services contracts and for overseeing development and delivery of the divisional estates and infrastructure plan. We are seeking a highly motivated manager with significant experience of contract negotiation, costing and writing, together with estates project management experience. The postholder will have strong communication skills and a Highly participative approach to engaging colleagues and external stakeholders. Main duties of the job To manage and grow the Trust's portfolio of Traded Services contacts (known as BCHC Plus), ensuring it is financially sustainable, high quality and responsive to the needs of children, families and customers. To provide senior management support to elements of BCHC Plus' and wider divisional operations, helping to ensure that all aspects of financial activity, quality, workforce and performance are achieved and maintained. To lead on divisional estates & infrastructure strategy in collaboration with service managers and corporate estates leads to ensure the division's estate & infrastructure support integrated, locality based service delivery. The Business Manager will work closely with the BCHC Plus Team Leaders, Divisional Senior Managers, Clinical Managers and other colleagues, to ensure service delivery models meet the needs of customers, as well as fulfilling the objectives of the Children & Families Division and wider Trust. About us BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands. If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you. Date posted 08 January 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year pa Contract Permanent Working pattern Full-time Reference number 820-6811243-CF Job locations Moseley Hall Hospital Alcester Road B13 8JL Job description Job responsibilities Main Duties To provide senior operational management support to the BCHC Plus Nursing programme and other areas of the portfolio as agreed. To support the BCHC Plus Nursing Team Leader to lead the operational delivery of the BCHC Plus Nursing programme. To implement changes and improvements in the delivery of BCHC Plus services, ensuring provision of customer-centred services. To ensure that BCHC Plus budgets are managed effectively and demonstrate an effective use of resources. To adopt innovative ways to utilise budgets and ensure services remain responsive and sustainable. To lead on the assessment of BCHC Plus demand and capacity and to develop longterm strategic plans which ensure that demand is in equilibrium with capacity. To analyse detailed and complex service issues and produce appropriate reports and recommendations. To support and work closely with BCHC Plus and C&F Division Team Leaders to ensure that customers receive a high quality additional service that meets their needs and complements core service provision. To ensure the right governance in place to enable BCHC Plus to provide a high quality service, including routine meetings with key internal stakeholders in respect of each clinical programme within the BCHC Plus portfolio. To support the BCHC Plus Administrator in the management of customer enquiries/queries and to act as a point of escalation for all business administration issues. To ensure robust systems in place for for monitoring POs and invoicing with clear steps for escalation processes To lead on business decisions regarding BCHC Plus and to provide BCHC Plus Team Leaders and other managers as required with business/commercial insight and expertise, ensuring a business focus is sustained. To act as the liaison between BCHC Plus customers (existing and potential) and the Trust, ensuring that enquiries and queries are resolved swiftly and, wherever possible, to the satisfaction of all parties. To oversee the production and lead on the interpretation of key analytics relating to BCHC Plus, including the Business Development Report and KPI report, requiring a solid understanding of spreadsheets containing business and performance data. To work with the Trust's corporate finance and contracting teams, ensuring a robust commercial framework is in place to govern BCHC Plus operations and to promote the financial sustainability of the portfolio. To provide quotes to customers, ensuring a balance is struck between financial sustainability and the need to remain competitive. In conjunction with the Trusts finance team as required, to undertake an annual review of BCHC Plus prices, ensuring the financial sustainability of the portfolio. To negotiate, produce/prepare and manage BCHC Plus contracts and service level agreements, drawing in expertise from the Trusts contracting team as required. To develop, monitor and refresh the marketing plan/strategy for BCHC Plus to underpin business development activities. To include research into competitors and use of appropriate tools and techniques; for example PESTLE, SWOT and Ansoff Matrix. To contribute towards the development of relevant policy, including the Trusts private patient services and investment policies To work with key stakeholders and commissioners to identify, assess and where feasible realise new business opportunities for BCHC Plus and C&F Divisions services. To take the lead on relevant projects or programmes as identified by the Children & Families Division, managing internal and external resources as required. To ensure that relevant components of Customer Relationship Management are adopted to promote high levels of customer retention and satisfaction. To support the production of divisional business cases, project initiation documents, consultation papers, reports and options appraisals as required, ensuring that proposals are clear and compelling. To work with corporate and divisional colleagues to agree a divisional estates and infrastructure strategy and associated service level plans. To provide senior divisional oversight and coordination of particlalrly complex estate and infrastructure projects working with divisional and corporate leads to ensure associated project plans can be monitored and any risks or issues escalated as required. 26. To participate in the Children & Families Divisional management on-call rota. Job description Job responsibilities Main Duties To provide senior operational management support to the BCHC Plus Nursing programme and other areas of the portfolio as agreed. To support the BCHC Plus Nursing Team Leader to lead the operational delivery of the BCHC Plus Nursing programme. To implement changes and improvements in the delivery of BCHC Plus services, ensuring provision of customer-centred services. To ensure that BCHC Plus budgets are managed effectively and demonstrate an effective use of resources. To adopt innovative ways to utilise budgets and ensure services remain responsive and sustainable. To lead on the assessment of BCHC Plus demand and capacity and to develop longterm strategic plans which ensure that demand is in equilibrium with capacity. To analyse detailed and complex service issues and produce appropriate reports and recommendations. To support and work closely with BCHC Plus and C&F Division Team Leaders to ensure that customers receive a high quality additional service that meets their needs and complements core service provision. To ensure the right governance in place to enable BCHC Plus to provide a high quality service, including routine meetings with key internal stakeholders in respect of each clinical programme within the BCHC Plus portfolio. To support the BCHC Plus Administrator in the management of customer enquiries/queries and to act as a point of escalation for all business administration issues. To ensure robust systems in place for for monitoring POs and invoicing with clear steps for escalation processes To lead on business decisions regarding BCHC Plus and to provide BCHC Plus Team Leaders and other managers as required with business/commercial insight and expertise, ensuring a business focus is sustained. To act as the liaison between BCHC Plus customers (existing and potential) and the Trust, ensuring that enquiries and queries are resolved swiftly and, wherever possible, to the satisfaction of all parties. To oversee the production and lead on the interpretation of key analytics relating to BCHC Plus, including the Business Development Report and KPI report, requiring a solid understanding of spreadsheets containing business and performance data. To work with the Trust's corporate finance and contracting teams, ensuring a robust commercial framework is in place to govern BCHC Plus operations and to promote the financial sustainability of the portfolio. To provide quotes to customers, ensuring a balance is struck between financial sustainability and the need to remain competitive. In conjunction with the Trusts finance team as required, to undertake an annual review of BCHC Plus prices, ensuring the financial sustainability of the portfolio. To negotiate, produce/prepare and manage BCHC Plus contracts and service level agreements, drawing in expertise from the Trusts contracting team as required. To develop, monitor and refresh the marketing plan/strategy for BCHC Plus to underpin business development activities. To include research into competitors and use of appropriate tools and techniques; for example PESTLE, SWOT and Ansoff Matrix. To contribute towards the development of relevant policy, including the Trusts private patient services and investment policies To work with key stakeholders and commissioners to identify, assess and where feasible realise new business opportunities for BCHC Plus and C&F Divisions services. To take the lead on relevant projects or programmes as identified by the Children & Families Division, managing internal and external resources as required. To ensure that relevant components of Customer Relationship Management are adopted to promote high levels of customer retention and satisfaction. To support the production of divisional business cases, project initiation documents, consultation papers, reports and options appraisals as required, ensuring that proposals are clear and compelling. To work with corporate and divisional colleagues to agree a divisional estates and infrastructure strategy and associated service level plans. To provide senior divisional oversight and coordination of particlalrly complex estate and infrastructure projects working with divisional and corporate leads to ensure associated project plans can be monitored and any risks or issues escalated as required. 26. To participate in the Children & Families Divisional management on-call rota. Person Specification essential/desirable Essential Essential skills/knowledge/experience evidenced Desirable Desirable criteria evidenced Skills, knowledge and experience. Essential Essential skills evidenced Essential knowledge evidenced Essential experience evidenced Desirable Desirable knowledge/experience Person Specification essential/desirable Essential Essential skills/knowledge/experience evidenced Desirable Desirable criteria evidenced Skills, knowledge and experience. Essential Essential skills evidenced Essential knowledge evidenced Essential experience evidenced Desirable Desirable knowledge/experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Birmingham Community Healthcare NHS FT Address Moseley Hall Hospital Alcester Road B13 8JL Employer's website https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)