All staff have a duty to conform to the following: (Please see attached job description for full details of the role) Equality Diversity and Inclusion (ED&I), Safety Health Environment and Fire (SHELF), Confidentiality, Quality and Continuous Improvement (CI), Induction, Learning and Development, Collaborative Working, Managing Information, Service Delivery, Security, and Professional Conduct. Primary key responsibilities. The following are the core responsibilities of the receptionist. There may be, on occasion, a requirement to carry out other tasks. This will dependent upon factors such as workload and staffing levels. Maintain and monitor the practice appointment system Answering incoming phone calls, transferring calls or dealing with caller enquiries Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patient healthcare records as necessary Direct requests for information i.e. SAR, insurance reports, solicitor letters and DWP documents to the appropriate administrative staff Maintain a clean tidy effective working area at all times Monitor and maintain the reception area and noticeboards Secondary key responsibilities In addition to primary responsibilities, you may be requested to: Support the reception/admin team providing cover during staff absences Action incoming emails and correspondence as necessary Scan documents to patient healthcare records Complete opening and closing procedures in accordance with the practice protocol Support in the management of repeat prescriptions ensuring they are processed accurately and efficiently Maintaining the practice web site. The role of a medical receptionists is diverse which requires a person who can problem solve, have a calming manner, be prepared to go the extra mile while being able to work without supervision, however being a team player is vital to the success of a well run reception which is the heart of any GP surgery.