The Head of I&T PMO is responsible for leading the I&T Project Management Office. This role drives transformation and innovation in PMO operations, simplifying bureaucracy, streamlining governance, and empowering project managers and teams.
The role involves managing the multi-year portfolio of I&T projects, tracking alignment with DS Smith’s Objectives and Key Results (OKRs), and ensuring effective governance, processes, and standards are in place for managing the I&T project portfolio.
Key Accountabilities & Responsibilities:
PMO Leadership:
* Lead and inspire a collaborative community of IT Delivery Partners and project managers, fostering a culture of continuous learning, knowledge sharing, and project management excellence.
* Champion the adoption of industry best practices and drive innovation in project management methodologies across the federated IT community.
* Develop and implement robust I&T PMO governance frameworks, policies, procedures, and standards to ensure consistency and accountability.
* Represent I&T as a strategic partner in the DS Smith Enterprise Portfolio Management community.
I&T Project Portfolio Management:
* Oversee and align the Objectives and Key Results (OKRs) for Group I&T with divisional IT priorities.
* Own and actively manage the IT project portfolio, ensuring alignment with business objectives and strategic priorities.
* Establish data-driven project prioritisation methods based on strategic importance, resource availability, risk assessment, and value creation.
* Proactively monitor, report, and intervene on project portfolio performance.
Project Governance:
* Continuously challenge and drive improvements in the strategic alignment and deliverability of the project portfolio.
* Establish and enforce robust project governance frameworks, including stage gate checks.
* Ensure strict compliance with project management methodologies, best practices, and standards.
* Conduct regular project reviews, audits, and health checks to ensure adherence to standards.
* Develop data-driven insights into project health and performance.
Stakeholder Management:
* Collaborate and build strategic partnerships with I&T leadership and business stakeholders.
* Proactively communicate project status, risks, issues, and key performance indicators to stakeholders.
Resource Management:
* Develop and implement effective resource allocation strategies across projects.
* Proactively identify and address resource constraints, conflicts, and capacity challenges across the portfolio.
* Develop and maintain a comprehensive resource capacity plan at the portfolio level.
Risk Management:
* Establish and embed robust approaches to identify, assess, and mitigate project risks.
* Develop comprehensive risk management strategies and contingency plans.
* Ensure project teams are equipped to effectively manage risks at the project level.
* Conduct regular risk assessments at the portfolio level.
Performance Measurement:
* Define and track key performance indicators (KPIs) for project success.
* Implement metrics to measure project performance, PMO effectiveness, and value creation.
* Provide regular performance reports to senior management.
I&T Delivery Lifecycle:
* Act as the custodian of the I&T delivery lifecycle, managing its continuous improvement.
* Ensure accountable ownership for all parts of the lifecycle.
* Publish and promote the I&T delivery lifecycle for maximum accessibility.
* Manage and maintain the tools and resources supporting the I&T delivery lifecycle.
* Adapt and evolve the lifecycle to accommodate various delivery methods.
Training and Development:
* Establish a comprehensive training and development program for project managers.
* Promote knowledge sharing and best practices within the PMO and across the IT community.
* Stay current with industry trends and advancements in project management.
Tooling:
* Act as IT business system lead for Planview EPPM tooling.
* Provide onboarding for the community of Planview users within IT.
Qualifications:
* Bachelor’s degree in a related field, with a preference for an advanced degree.
* PMP or equivalent certification, along with ITIL, PRINCE2, or similar certifications.
* Extensive experience in IT project management and leadership within a PMO environment.
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